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SecurityCoverage and Arvig Communication Systems Forge Partnership to Deliver Managed PC Security and Support Services

Posted on: Tuesday, 4 September 2007, 09:09 CDT

SecurityCoverage has signed a partnership agreement with Arvig Communication Systems (ACS) to provide fully managed, corporate-style desktop security and computer support services to ACS's local broadband subscribers. ACS will offer SecureIT Plus and PC Support Services to the homes and businesses using its broadband network. These offerings will enable customers to enjoy guaranteed 24/7 computer security protection without the need to manage virus signature and other technical updates. They will also give ACS the ability to provide improved customer support on a variety of individual technical and PC support issues.

ACS is a family-owned business with corporate headquarters in Perham, MN. The company offers local telephone, long distance, digital cable television, high-speed Internet and additional services to residents and businesses throughout Central Minnesota.

"Offering SecureIT Plus and PC Support Services will provide ACS subscribers ongoing, proactive protection against Internet threats, as well as comprehensive support for virtually any PC problem," said Robert O'Dell, president and CEO of SecurityCoverage. "Similar to the type of support that employees receive at large corporations, subscribers will have maximum security protection 24 hours a day, in addition to on-call technical support to troubleshoot and fix individual PC problems at any time of day or night."

SecureIT Plus provides full protection from all types of Internet security threats, including viruses, spyware, worms, browser hijackers and other malware. It also provides services such as hard drive optimization and PC maintenance to ensure premium performance. All of this is managed in the background by SecurityCoverage, without the need for any user interaction. Users are thus free to use their computers without worry, and without spending time performing complex and confusing maintenance tasks. An online reporting system allows users to see security threats that have been detected and removed.

"Customers sign up with ACS because they want a great Internet experience," said Bill Pawlowski, director of information technologies, ACS. "But in today's environment, with all the malware and general security problems, it's not as easy as it used to be. By offering SecureIT Plus and PC Support Services we're making sure our customers get that great experience without having to become computer experts. We're taking the entire security and technical support part out of their hands."

ACS will also offer PC Support Services -- from cleaning virus and spyware files to adjusting computer settings to increase overall performance and speed. When ACS subscribers have a problem, they can contact certified PC Support technicians online or via a toll-free number to request assistance. With the user's permission, technical experts will take over the user's computer to provide the desired PC Support Service. These services include: PC problem diagnostics, virus and spyware removal, PC performance tune-up, complete PC care and problem resolution, and personalized training for customers who just upgraded their PC to Microsoft's new Vista Operating System or purchased a new PC with Vista currently installed.

"As one of the Midwest's leading multi-service communications providers, our goal is to offer our local subscribers complementary and innovative services while delivering superior communications support," added Pawlowski. "The addition of the SecurityCoverage offerings further strengthens our strategic position in delivering only the best value-added services to better assist our customers."

About SecurityCoverage

SecurityCoverage provides fully managed, fully supported, corporate-style desktop computing security services to individual users through a partnership group of Internet Service Providers, Telecommunications and Cable companies, and Financial Institutions across the nation. Based in Cedar Rapids, Iowa, the privately owned company offers SecureIT, SecureIT Plus, and Remote PC Support Platform services. These give individual users the same level of "hands-free" protection and convenience large corporations provide their employees and supply partners with the ability to provide instant online computer support to their customers. Product, pricing and company information is available at www.securitycoverage.com.

About Arvig Communication Systems

Arvig Communication Systems is a full-service telecommunications provider. In addition to local telephone, digital cable television and high-speed Internet access, ACS also provides long distance telephone service, business telephone systems, cellular phones and service and more!

Source: Business Wire

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