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CYGCOM Supporting the Microsoft Speech Server Platform With the General Availability of SpeechWatch Monitoring and Alarming Console

Posted on: Tuesday, 23 November 2004, 06:00 CST

CYGCOM today announced the general availability of the SpeechWatch(TM) Monitoring and Alarming Console for the Microsoft(R) Speech Server environment. The SpeechWatch(TM) Console addresses the needs of enterprise IT Managers in monitoring and alarming the telephony elements of the Microsoft Speech Server Environment and maximizing system uptime. The SpeechWatch(TM) Console also offers ISVs a value-add tool in automating the support functions of the server environment by quickly identifying and accurately diagnosing issues thereby allowing ISVs to define and implement repeatable support processes.

The SpeechWatch(TM) Console, powered by UXComm, monitors utility computing and Intel telephony resources within the Speech Server computing network using industry standards - Simple Network Management Protocol (SNMP), the Intelligent Platform Management Interface (IPMI) and the Windows Management Instrumentation (WMI) - including the condition and performance of web servers, CTI servers, SQL servers and other Microsoft Speech Server dependent systems. By delivering unified granular control capabilities through standard management interfaces, SpeechWatch(TM) eases the integration of mainstream speech solutions into the enterprise data center and SMB IT infrastructures.

"The SpeechWatch(TM) Console brings significant value add to the Microsoft Speech Server channel partners and customers by lowering the post installation cost for supporting an aggregated platform like the Speech Server through the immediate identification of system status regardless of the original equipment manufacturer. We have taken technical parameters and turned them into colors and provided the IT manager with a system-wide web console to visually drill down on system status," comments Jeff Valliant, CYGCOM's President & CEO. "Our goal is to make Speech Server support easy and inexpensive while increasing system up time and performance. SpeechWatch(TM) is not an application; it's our first step in a series of support offerings aimed at automating support and maintenance for the Microsoft Speech Server."

"By providing an integrated Microsoft Speech Server based system and other value added offerings like SpeechWatch(TM) and eSupport, CYGCOM has added to the Microsoft value proposition of significantly reducing the cost and complexity of developing and deploying speech applications," comments Piyush Dogra, Director, Business Development and Strategic Alliances, Microsoft. "We welcome CYGCOM as a new Microsoft Platinum OEM."

"We are excited to be the first Microsoft Speech Server Platinum OEM partner in North America," comments Jeff Valliant, CYGCOM's President and CEO. "We are looking forward to working closely with Microsoft in making speech a mainstream, pervasive technology by building scalable speech platforms and providing support with a managed cost orientation in mind."

A free 30 day trial of CYGCOM's SpeechWatch(TM) Console is now available at the CYGCOM website - http://speechwatch.cygcom.com/speechwatch-trial/index.php.

About CYGCOM Integrated Technologies Inc.

Founded in 1994, CYGCOM is a leading Microsoft Speech Distribution Partner, Microsoft Platinum OEM and an authorized Value Added Distributor of Intel products. CYGCOM distributes speech and telephony products from the industry's most reputable software and hardware manufacturers. CYGCOM offers solutions that are complete, scalable, and capable of running mission-critical enterprise voice communications applications. Through it's U.S. and Canadian facilities, CYGCOM provides products, consulting, on-site implementation and technical support, eSupport, support desk, helpdesk, systems integrations, education and marketing services for channel customers. CYGCOM sales staff has application expertise and can review the merits of different hardware and software products for CT and IP based voice communication solutions. CYGCOM's technical services are trained in the complexities of CO, PBX, and IP integration and provide a solutions based support service on a 24/7 basis. For more information, please visit www.cygcom.com.

Source: Business Wire

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