Sprint Expands Its Customer Reach in Chicago

November 29, 2004

CHICAGO, Nov. 29 /PRNewswire/ — Sprint customers throughout Chicagoland are enjoying outstanding wireless performance as a result of recent initiatives to enhance the nation’s most complete all-digital nationwide wireless network. The improvements are the direct result of Sprint investing more than $95 million to augment wireless network coverage in the Chicago area in 2004.

(Logo: http://www.newscom.com/cgi-bin/prnh/20001013/SPRINTLOGO )

In fact, thanks in part to that substantial network investment and a growing customer need for advanced wireless services, Sprint’s retail presence increased on Friday, Nov. 5, when the company opened its newest Sprint Store on Chicago’s legendary shopping street, State Street. This brings the number of Sprint Stores in the Chicagoland area to 38.

As evidence of the network enhancements, Sprint wireless customers in Chicagoland experienced 25 percent fewer dropped calls and 37 percent fewer blocked calls from September 2004 over September 2003. While these statistics are impressive, they are especially noteworthy considering Sprint’s Chicagoland customers increased their overall minutes of use 29 percent during the same time period.

Yet another outside source recently affirmed the performance of Sprint’s wireless network in the Chicagoland area. According to an independent wireless network monitoring service utilized by the wireless industry, Sprint PCS ranks number one for in-building coverage in the Chicago area. This same independent firm also tracks overall wireless network experience; customers ranked Sprint’s wireless network among the top performing in the market.

“Sprint is committed to delivering the best customer experience in Chicagoland,” said J.W. Penland, area vice president – Sprint. “Our ongoing network enhancements and retail expansion in Chicago this year underscore the importance of this market to Sprint.”

Innovations for business customers

For businesses, Sprint now offers a set of standard network-wide Service Level Agreements (SLAs) for wireless services — a first in the telecommunications industry. The new wireless SLAs offer service credits to businesses with corporate-sponsored (or company-paid) wireless subscribers based on the performance of the enhanced Sprint Nationwide PCS Network. The SLAs provide commitments for voice-service reliability based on measuring dropped calls, blocked calls and network voice availability.

The new wireless SLAs provide the following:

— Less than 2.00 percent voice blocks — If the national average for the

wireless voice blocks for the Sprint network is two percent or more

during any month, then the customer may be eligible for a service

credit of 10 percent of the monthly recurring charge for the wireless

services. The call is said to be blocked if the customer cannot

successfully place a call while within the Sprint PCS coverage area.

— Less than 2.00 percent voice call drops — If the national average for

the wireless voice drops for the Sprint network is two percent or more

during any month, then the customer may be eligible for a service

credit of 10 percent of the monthly recurring charge for the wireless

services. A call is said to be dropped when a user experiences an

abnormal call release without either side manually ending the call

while within the Sprint PCS coverage area.

— 99.9 Percent Wireless Network Voice Availability — If the national

average for the wireless network voice availability for the Sprint

network during any month is less than 99.9 percent, then the customer

may be eligible for a service credit of 10 percent of the monthly

recurring charge for the wireless services. The availability of all

network elements in the call path for wireless voice service

determines the overall service availability.

Advances for wireless consumers

Consumers are also putting the Sprint Nationwide PCS Network to work — but in a slightly different way. For example, from August 2002 through March 2004, more than 100 million pictures were shared across the Sprint Nationwide PCS Network. No other wireless provider has more devices capable of taking and sending pictures than Sprint: part of the current product offering includes two megapixel devices that deliver picture clarity previously unimaginable on a mobile phone.

In addition, a wealth of ringtones, games and screensavers have achieved “gold” (500,000 sales) or “platinum” (one million sales) status; most recently, Tetris(R) by Blue Lava Wireless and JAMDAT Bowling went platinum, while Ms. PAC-MAN from Namco went gold.

“Chicago customers find great value in Sprint products and services,” Penland added. “We take pride in listening to what our customers have to say, understanding their concerns and delivering unique solutions that will improve their wireless experiences. Our ongoing commitment to our network, both nationwide and in Chicagoland, further illustrates our dedication to change wireless for the better.”

About Sprint

Sprint is a global integrated communications provider serving more than 26 million customers in over 100 countries. With more than $26 billion in annual revenues in 2003, Sprint is widely recognized for developing, engineering and deploying state-of-the-art network technologies, including the United States’ first nationwide all-digital, fiber-optic network and an award-winning Tier 1 Internet backbone. Sprint provides local communications services in 39 states and the District of Columbia and operates the largest 100-percent digital, nationwide PCS wireless network in the United States. For more information, visit http://www.sprint.com/ .

Photo: NewsCom: http://www.newscom.com/cgi-bin/prnh/20001013/SPRINTLOGOAP Archive: http://photoarchive.ap.org/PRN Photo Desk, photodesk@prnewswire.com


CONTACT: David DeVries of Sprint, +1-312-551-1740, ordavid.devries@mail.sprint.com

Web site: http://www.sprint.com/

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