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Portugal Telecom Group Selects Edocs for E-Billing; European Carrier Deploying Best-in-Class Solution

November 30, 2004

edocs, Inc. (http://www.edocs.com/), a provider of customer self-service and e-billing software solutions, today announced that Portugal Telecom Group (http://www.telecom.pt), a leading telecommunications and multi-media service provider has selected edocs’ Telco e-Billing Manager solution to enable online invoice access capabilities for its customers in Portugal.

Portugal Telecom is the leading telecommunications and multimedia services provider in Portugal. It also has a strong presence in other countries, namely the Brazilian mobile market. The company offers a full range of wireline, mobile, multimedia and data and networking solutions to both business and consumer customers. The company will use edocs’ Telco e-Billing Manager to support its customers, namely in its wireline business.

“Portugal Telecom continues to invest in the latest technologies to ensure the best possible experience for its customers,” said Iriarte Esteves, Board member at Portugal Telecom Group. “With the edocs solution, we are adding state-of-the-art online customer service, providing unmatched account access. This provides us with a significant advantage over our competitors while improving operational efficiencies at the same time.”

edocs’ Telco e-Billing Manager is a complete, off-the-shelf application for service providers that gives customers valuable and convenient web access to their communications bills and account data.. Portugal Telecom expects the solution to improve customer service levels and reduce operating expenses by deflecting most common inquiries from its contact center to its web site and reducing billing-related paper and postage charges.

“edocs’ solution will enable Portugal Telecom to raise the bar for customer service and operating efficiency,” said Jeff Barnett, Managing Director of International Operations for edocs. “Portugal Telecom understands the value of a comprehensive online self-service offering and the significant benefits it offers its customers and its business. They are moving quickly to deliver it to their customer base and will see significant ROI as a result.”

“There is tremendous opportunity for edocs in Iberia,” said Antonio Ferreira, edocs’ Regional Director for Spain and Portugal. “Internet adoption is growing rapidly, and leading businesses like PT Group are increasingly looking to empower their customers to serve themselves online.”

About Portugal Telecom

Portugal Telecom (www.telecom.pt) is the leading telecommunications and multimedia services provider in Portugal, with a presence in Brazil and other international growth markets. Portugal Telecom’s service offering covers a full range of: (i) wireline services, which include fixed line telephone services for retail and wholesale customers, leased lines, interconnection, distribution of programming for TV and radio broadcasters, Internet access, data and business solutions, portal and e-commerce services; (ii) mobile telecommunications services, such as voice, data and Internet related services; (iii) multimedia services, such as cable and satellite television services and TV programming, film distribution and screening, newspaper publishing and distribution, radio programming and Cable Internet; and (iv) sales of telecommunications equipment. Internationally, Portugal Telecom Group is specially focused in Brazil, with 50% of the Joint Venture VIVO (www.vivo.com.br), the biggest cellular telecommunications operator in South America.

About edocs

edocs is the leading provider of customer self-service and e-billing software for Global 2000 businesses. Its solutions improve the quality of customer care, reduce support costs and deepen relationships with business and consumer customers. edocs’ product suite integrates e-billing and payment, e-service and advanced self-care technologies and offers a comprehensive platform for all customer service issues. This enables companies to move customer service interactions from expensive paper and call center-based channels to lower-cost and more convenient self- and assisted-service channels like the web, e-mail and IVR. edocs’ products and services are used by some of the world’s leading organizations in communications, energy, financial services, government, healthcare, and manufacturing/distribution. Customers include BT (British Telecom), Cingular Wireless, Fannie Mae, GE Retail Finance, Humana, Independence Blue Cross, Telecom Italia, Telstra, Toyota Financial Services, TXU Energy and Verizon Wireless. Founded in 1997, edocs is headquartered in Natick, Massachusetts and has operations in Asia, Australia, Europe and Latin America. For more information call (508) 652-8628 or visit www.edocs.com




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