New Provider Now Available for AT&T Wireless Customers in North Carolina
Posted on: Thursday, 2 December 2004, 21:00 CST
Dec. 3--AT&T Wireless phone customers across North Carolina now belong to a new carrier -- SunCom Wireless.
The switch, effective Thursday, is an aftershock of the AT&T Wireless-Cingular merger that created the nation's largest cell-phone company last month. Cingular traded AT&T Wireless subscribers in an area from Rocky Mount to Hickory, including Charlotte, for SunCom customers in Virginia. They swapped subscribers to gain market share in those regions.
SunCom officials declined to say how many N.C. subscribers have a new carrier. Here are some questions and answers about the switch:
QUESTION: What happens to AT&T Wireless calling plans?
ANSWER: AT&T subscribers will be asked some time between January and the late summer to switch to a SunCom calling plan. Dates have not been determined.
Q: Will AT&T subscribers have to get new phones?
A: No. SunCom wants AT&T subscribers to keep their phones if they wish. Some subscribers might run into a problem with locked activation cards. If a solution can't be worked out, SunCom promises to give those subscribers a free phone. Subscribers also will keep their numbers.
Q: What about bills, customer service and stores?
A: No changes are planned during the transition period. Subscribers will still get bills from AT&T and deal with AT&T customer-service lines. Later, they will get SunCom bills and call SunCom customer-service lines. AT&T stores will become SunCom shops in January.
Q: Can AT&T subscribers get out of existing contracts if they don't want to switch to SunCom?
A: Yes, but early-termination fees of current AT&T contracts apply, which can be more than $100.
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Source: The Charlotte Observer (Charlotte, N.C.)
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