Stream Opens Third Contact Center in Dominican Republic
RICHARDSON, Texas, Oct. 9 /PRNewswire/ — Stream, a leading global outsourcing company, has announced the opening of its third contact center in Santo Domingo, Dominican Republic. This new downtown facility will provide approximately 550 jobs at its full capacity.
“The opening of Stream’s third Santo Domingo site indicates the great success we’ve experienced here,” said Toni Portmann, CEO and president. “The Dominican Republic has been a critical part of our global Smart Shore (SM) strategy over the past two years, and we look for that to continue well into the future.”
Stream’s Smart Shore (SM) methodology is a consultative approach to site selection based on a given client’s unique support needs. The company’s global infrastructure and locations enable Stream to determine the best mix of onshore, nearshore, and offshore locations for a client’s support needs: based on the product line, the customer set, the contact channels, and the type of support required.
As a leading provider of outsourced technical support and customer service, Stream’s service offerings are based on the company mission — to deliver an exceptional customer experience. Stream built its reputation with the high-tech client base it continues to focus on today — software publishers, computer hardware manufacturers, consumer electronics companies, and Internet service providers.
This third location in Santo Domingo brings Stream’s local footprint to over 1400 seats including management and support departments. The central location of the new site offers numerous conveniences to its employees with proximity to public transportation, several local colleges and schools, and other amenities the city offers.
With the launching of this third site in the Dominican Republic, Stream’s global reach now includes 31 sites in 16 countries.
Stream is a global provider of technical support and customer service outsourcing. The company’s award-winning systems and processes provide effective contact center solutions to help clients achieve business efficiencies and provide an exceptional service experience to their customers. Stream employees around the world enhance more than 58 million customer experiences annually with a fully integrated suite of e-mail, voice, chat, and online self-help solutions. For more information, visit Stream’s Web site at http://www.stream.com/.
Katherin Dockerill SVP Marketing and Business Strategy (469)624-5030 E-mail: Katherin.Dockerill@Stream.com
CONTACT: Katherin Dockerill, SVP Marketing and Business Strategy ofStream, +1-469-624-5030, Katherin.Dockerill@Stream.com
Web site: http://www.stream.com/