Tokyo Electron America Selects AT&T Network Services
Posted on: Tuesday, 9 October 2007, 12:00 CDT
AT&T Inc. (NYSE:T) has announced an extension and expansion of the networking services agreement with Tokyo Electron America (TEA), the North American subsidiary of Tokyo Electron (TEL), a leading supplier of semiconductor-production equipment. The three-year agreement calls for AT&T to serve as the primary network and data services provider to TEA.
Speedy and reliable access to information is essential to TEA, especially considering the mission-critical nature of the industry that it serves. TEA's customers operate semiconductor-fabrication sites, so a 24-hour delay of a parts order can translate into millions of dollars in lost productivity. Under terms of the agreement, AT&T will upgrade TEA to fully managed Multiprotocol Label Switching (MPLS)-based Virtual Private Network (VPN) services for improved connectivity for TEA's headquarters in Austin as well as its regional offices across the United States.
"TEL is focused on delivering superior customer support 24 hours a day, seven days a week, which requires sophisticated applications and network services that we can rely on," said Russ Finney, vice president of Information Systems with Tokyo Electron U.S. Holdings. "AT&T's fully managed solution will help us continue to improve the customer experience by enhancing performance of these critical U.S.-based customer support applications."
With MPLS, the VPN solution is provided over AT&T's reliable, fully private, unified network and delivers robust capabilities that allow TEA to prioritize the transfer of its most critical data. AT&T's MPLS network also provides the highest levels of reliability and can be scaled to accommodate the future growth of TEA's network services needs.
TEA also will access AT&T BusinessDirect® -- the award-winning Web portal that combines service management and support-reporting tools into a single, secure extranet site. This will provide TEA with increased visibility to the performance of its network services. The AT&T BusinessDirect portal was ranked as the best e-portal in service categories deemed critical to enterprise customers in an annual survey of leading carriers that provide wired and wireless services. The survey was conducted by the Yankee Group1.
AT&T also provides TEA with wireless voice and data solutions, local, long distance and toll-free voice services, as well as teleconferencing and AT&T Managed Internet Service (MIS). The AT&T MIS solution offers high speed dedicated access, leading-edge hardware and software, smart-routing capabilities and continuous performance-monitoring.
1. Yankee Group, "Fixed-Line Carrier's Enterprise Web Portals Evolve to Keep Customers in the Know," May 2007
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About TEL
TEL, established in 1963, is a leading supplier of innovative semiconductor and FPD production equipment worldwide. In Japan, TEL also distributes computer network related products and electronic components of global leading suppliers. To support this diverse product base, TEL is strategically located around the world. TEL is a publicly held company listed on the Tokyo Stock Exchange. www.tel.com.
About AT&T
AT&T Inc. (NYSE:T) is a premier communications holding company. Its subsidiaries and affiliates, AT&T operating companies, are the providers of AT&T services in the United States and around the world. Among their offerings are the world's most advanced IP-based business communications services and the nation's leading wireless, high speed Internet access and voice services. In domestic markets, AT&T is known for the directory publishing and advertising sales leadership of its Yellow Pages and YELLOWPAGES.COM organizations, and the AT&T brand is licensed to innovators in such fields as communications equipment. As part of its three-screen integration strategy, AT&T is expanding its TV entertainment offerings. Additional information about AT&T Inc. and the products and services provided by AT&T subsidiaries and affiliates is available at http://www.att.com.
© 2007 AT&T Knowledge Ventures. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Knowledge Ventures. For more information, please review this announcement in the AT&T newsroom at http://www.att.com/newsroom.
Source: Business Wire
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