September 16, 2011

DOCOMO Achieves Top Ranking in Business Customer Satisfaction for Mobile Phone and PHS Services

Tokyo, Sept 16, 2011 - (JCN Newswire) - DOCOMO, INC. announced today that business customers in Japan report to be more satisfied with mobile phone or PHS services from DOCOMO than any other provider - the third consecutive year DOCOMO has achieved this top ranking - according to the J.D. Power Asia Pacific 2009-2011 Japan Business Mobile Phone Service Studies SM.

Four factors were examined to determine overall satisfaction: responsiveness of the sales contact, service content, service quality and cost.

"It is an honor to receive top ranking for three consecutive years. We sincerely thank our business customers for continuing to acknowledge our high-level service. DOCOMO remains firmly committed to delivering excellent satisfaction to all business customers," said Tsutomu Shindou, Executive Vice President and Managing Director of Corporate Marketing Division.

During the past year, DOCOMO enhanced its service menu for smartphones and tablet handsets by adding new cloud-based and security services, and also deployed an extra-high-speed, next-generation LTE service, Xi(TM) (read "Crossy"), among many other achievements.


NTT DOCOMO is the world's leading mobile operator and provider of advanced mobile services. The company serves over 56 million customers in Japan, including 49 million using i-mode(TM), the world's most popular mobile e-mail/Internet platform, and 54 million using FOMA(TM), the world's original 3G mobile service based on W-CDMA. As a leader in the development of cutting-edge mobile technologies, DOCOMO is continually expanding the role of mobile phones as versatile and highly personalized "lifestyle tools" for everyday life, including with a wide range of innovative services for mobile payments, GPS, mobile TV, multimedia content and much more. NTT DOCOMO is listed on the Tokyo (9437), London (NDCM) and New York (DCM) stock exchanges. For more information, visit



Eijun Tanaka or Takuya Ori
International PR
Public Relations Department
Tel: +81-3-5156-1366
Fax: +81-3-5501-3408

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