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Last updated on April 24, 2014 at 13:26 EDT

Cox Commemorates Customer Service Week (Oct 3 – 9) Through Special Recognitions for Customers and Service Professionals

October 5, 2011

CHESAPEAKE, Va., Oct. 5, 2011 /PRNewswire/ — With nearly 400,000 basic video cable subscribers in Hampton Roads and nearly 1800 Cox employees in the region, the leadership of Cox is pleased to recognize both its valued customers and its many customer service professionals who manage customer relationships. To commemorate this momentous occasion, Cox has established a special I-Pad contest and other recognitions for customers; and Cox is also holding numerous internal recognition activities for its customer service professionals.

From October 3 – 9, 2011 Cox Communications will recognize national Customer Service Week. This is an international event devoted to recognizing the importance of customer service. It also intended to honor the people who serve and support customers with the highest degree of care and professionalism.

At any Cox Solutions Store, customers are provided with sign-up opportunities to win an I-Pad through a special “enter-to-win” program. You do not have to be present to win. Solutions Store locations in Hampton Roads are noted below.


           Chesapeake              725 Eden Way, Ste 708          Chesapeake
           ----------              ---------------------          ----------
                               6689 Fox Centre Parkway, Unit
           Gloucester                       109                   Gloucester
           ----------         ------------------------------      ----------
    Hampton- Peninsula Town
              Center          4600 Kilgore Ave. Suite J-103         Hampton
    -----------------------   -----------------------------         -------
           James City               112 New Quarter Dr           Williamsburg
           ----------               ------------------           ------------
           Kiln Creek             209 Village Ave, Ste GH         York County
           ----------             -----------------------         -----------
                               1140 North Military Highway,
          Norfolk-Janaf                  Suite 810                  Norfolk
          -------------       -----------------------------         -------

           Portsmouth         5603 West High Street, Suite F      Portsmouth
           ----------         ------------------------------      ----------
        Virginia Beach -
            Lynnhaven           2720 North Mall Dr, Ste 196     Virginia Beach
        ----------------        ---------------------------     --------------
       Virginia Beach -Red      2173 Upton Drive, Parcel 8,
               Mill                       Suite A               Virginia Beach
       -------------------       ---------------------------    --------------

Also, on Friday, October 7, 2011, from Noon to 2 p.m., any Cox customer visiting a Cox Solutions Store will be treated with refreshments served by our own customer service professionals.

Gary McCollum, Cox Virginia Senior Vice President and General Manager, said, “I truly get inspiration from the hundreds of service and support professionals who share their service stories with me when I’m in our Care and field areas. They truly are the backbone of our organization in that they deal directly with our customers providing excellent service 24/7.” McCollum added, “And providing great service doesn’t stop with our field and care professionals. It’s the job of each and every Cox Virginia employee to delight and satisfy employees. And this is a great opportunity to let our valued customers know how much we truly appreciate them.”

For more information, contact Felicia Blow at (757) 222-8432. Also, visit the Cox Facebook page at www.facebook.com/coxhamptonroads.

About Cox Communications:

Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and wireless services over its own nationwide IP network. The third-largest U.S. cable TV company, Cox serves more than 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and new media advertising. Cox is known for its pioneering efforts in cable telephone and commercial services, industry-leading customer care and its outstanding workplaces. For seven years, Cox has been recognized as the top operator for women by Women in Cable Telecommunications; for six years, Cox has ranked among DiversityInc’s Top 50 Companies for Diversity, and the company holds a perfect score in the Human Rights Campaign’s Corporate Equality Index. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.

SOURCE Cox Communications


Source: PR Newswire