Alpine Access’ Elite At-Home Workforce Chosen for Proven Ability to Increase Client Revenue with Personalized Selling
DENVER, Oct. 11, 2011 /PRNewswire/ — Alpine Access, the premier provider of virtual contact center solutions and services, today announced it will be expanding its existing relationship with a Fortune 100 financial services client to provide targeted selling capabilities for a select group of business customers. This new program will be provided in conjunction with the existing customer care services and allows Alpine Access to further penetrate the financial services industry with its successful cross-selling and up-selling capabilities.
With this new program, select in-bound callers will be directed to Alpine Access’ team of specially trained virtual customer care professionals. These agents will have the opportunity to communicate new benefits and services, while also addressing customer needs and strengthening existing relationships. Alpine Access was selected for this innovative program based on the deep experience, past performance and flexibility of its at-home workforce.
“Alpine Access’ home-based workforce is comprised of more mature professionals with an average of 15-20 years of experience,” said Christopher C. Carrington, president and CEO of Alpine Access. “For this reason, our employees are able to better empathize and connect with customers, thereby creating opportunities for selling additional services. Helping clients generate revenue, while also providing the highest level of service, gives us a strong a competitive edge and is one of the reasons so many iconic American brands are home-shoring their customer service with us.”
In addition to the quality of agents, Alpine Access was chosen to handle this client’s new line of business due to the scheduling flexibility of its employee-based virtual @home business model. Alpine Access can increase or decrease the levels of staffing in real-time based on actual call volumes. The workforce efficiency, unique to the virtual environment, saves clients money by avoiding staffing overages or missed caller opportunities.
This expanded partnership is the latest in Alpine Access’ extensive list of programs for Fortune 100 financial services clients. The company handles account inquiries, bill payment and processing, balance transfers, account origination, product/service selling, and collections for several of the nation’s leading financial institutions. Clients include one of the largest issuers of charge cards, one of the three largest retail banks and one of the three largest private label credit card issuers.
About Alpine Access
Alpine Access is redefining the contact center industry through its virtual outsourcing services and solutions. Founded in 1998, Alpine Access powers the customer service and technical support operations of many leading international brands through over 4,500 work-at-home professionals across the U.S. and Canada. The company also offers a robust suite of distributed workforce solutions and capabilities, including SaaS-based recruiting and eLearning platforms, security solutions in the cloud, and consulting services. Rated the #1 contact center and CRM outsourcer for client satisfaction by the Black Book of Outsourcing, Alpine Access’ clients include respected Fortune 1000 companies in the financial services, communications, technology, healthcare, retail, travel and hospitality sectors. For more information, visit the Alpine Access website at www.alpineaccess.com or call 1-866-279-0585.
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SOURCE Alpine Access