RIM Offering BlackBerry Users Restitution After Outage
After dealing with services being offline for most of last week, BlackBerry users have finally gotten some sort of restitution from Research In Motion.
RIM said on Monday that it would offer customers free apps and technical support to make up for last week’s outage.
Tens of millions of users were unable to access mobile email and other messaging services for up to four days last week due to an RIM data center disruption that affected five continents.
The company said it will offer its customers premium apps worth over $100 to customers and a month of technical support or businesses free of charge.
The outage came during the hype of Apple’s new iPhone 4S, which was released in stores on Friday.
Amidst customers doubting RIM service, Apple was able to sell around 4 million of its new iPhone 4S during its opening weekend, according to some estimates.
RIM co-Chief Executive Jim Balsillie told Reuters on Monday that the company hopes to make amends with its customers.
“This is our way of expressing appreciation for their patience during the recent service disruptions and a tangible way of telling them how deeply grateful we are for their continued business,” he told the News Agency.
The apps RIM is giving away include iSpeech Translator and the games Bejeweled and Texas Hold’em Poker 2. The offer will run until the end of the year.
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