Last updated on April 23, 2014 at 1:22 EDT

Alpine Access Selected by One of the Nation’s Top 10 Banking Institutions for Its @Home Workforce Expertise

October 25, 2011

DENVER, Oct. 25, 2011 /PRNewswire/ — Alpine Access, the premier provider of virtual contact center solutions and services, today announced it has been selected by one of the nation’s largest top 10 banking institutions to provide virtual workforce training and consulting services. In this unique partnership, Alpine Access will use its years of experience to assist the bank in establishing an effective and efficient internal, home-based employee workforce.

According to a survey by Frost & Sullivan, 80 percent of U.S. companies plan to use home-based agents in the next few years (Frost & Sullivan, 2009). However, most companies lack the in-depth knowledge required to successfully recruit, hire, train and manage a virtual workforce successfully. As the pioneer of the virtual home-based model, Alpine Access has more than 13 years of experience working with @home employees. Through a virtual services partnership, clients can tap into this hands-on expertise to avoid costly mistakes and benefit from the cost savings provided by the at-home model.

“Too many companies think that creating a virtual workforce involves simply sending existing employees home with a laptop,” said Jim Ball, Co-Founder of Alpine Access. “In reality, the approach is vastly different at every step of the process, from recruiting, hiring and training to management and security. With Alpine Access as a partner, companies will benefit from our vast and deep experience learned ‘in the trenches’ to greatly increase their chances for implementing a successful virtual workforce in-house.”

Alpine Access was selected as a partner by the Fortune 500 banking client because it has the most experience operating a secure, employee-based virtual workforce than any other company worldwide. It also has the significant advantage of serving numerous Fortune 100 financial service companies including one of the largest issuers of charge cards, one of the three largest retail banks and one of the three largest private label credit card issuers.

For this project, Alpine Access will be focused on:

  • Transforming traditional brick-and-mortar training materials into dynamic, interactive virtual content using the latest scientific approach to online adult learning;
  • Assisting the company’s trainers in management and delivery of training including technology usage;
  • Licensing usage of its Alpine Access University e-learning platform; and
  • Consulting with executives on other areas of operational excellence.

Alpine Access continues to transform how and where the world learns, works and lives. Its virtual business processes include outsourced home-based contact center services, software-as-a service e-learning capabilities, virtual workforce consulting and a virtual talent management platform.

About Alpine Access

Alpine Access pioneered the virtual contact center model in 1998 to deliver high quality customer service at a lower cost for brand-conscious companies. With more than 4,500 professionals in the U.S. and Canada, Alpine Access was recently named the best contact center and CRM outsourcer for client satisfaction by the Black Book of Outsourcing. Alpine Access’ clients include ten of the Fortune 100 companies in the financial services, communications, technology, healthcare, retail, travel and hospitality sectors. Visit www.alpineaccess.com or call 1-866-279-0585 for more information.

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Chris Carrington


SOURCE Alpine Access

Source: PR Newswire