Websense Named to 2011 InformationWeek 500 List of Top Technology Innovators
MONARCH BEACH, Calif., Nov. 1, 2011 /PRNewswire/ — WebsenseÃ‚®, a global leader in complementary web security, email security, and data loss prevention (DLP) solutions, today announced that it made this year’s InformationWeek 500, an annual listing of the nation’s most innovative users of business technology. Websense moved into the top 200 this year, as the company was again recognized for ongoing innovation and improvement of the Websense customer experience.
“Keeping customers productive–and protected from data loss and today’s advanced and targeted attacks–is our primary focus at Websense,” said Pankaj Bhardwaj, vice president of Technical Support Services for Websense. “We continue to innovate our customer service technology and capabilities to help organizations stay secure. This is a testimony to the dedication we have and the impact we are making as we provide our customers with the tools they need to stay ahead in a rapidly changing threat landscape.”
This is the second year in a row Websense has been recognized for ongoing improvements and innovation in e-support. Specifically, the company has successfully implemented high-quality self-service support with a state-of-the-art system for knowledge creation, management, and delivery to agents, partners, and customers. The major deliverables included:
- Creating a global culture based on knowledge-centered self-support.
- Promoting self-service resources to users.
- Delivering the right support solution to the right customers at the right time.
- Bringing all knowledge collections under a single enterprise search function.
- Maximum probability of customer’s finding a solution, with little interaction from IT support, therefore driving faster resolution.
As a result, Websense was able to increase its customer issue resolution rate and customer satisfaction while reducing email, a less efficient case channel for the company and customers alike. Testament to the success of the program was the fact that Websense migrated cases to an online portal with no increase in inbound phone calls.
“For 23 years, the InformationWeek 500 has chronicled and honored the most innovative users of business technology,” said InformationWeek Editor In Chief Rob Preston. “In this day and age, however, being innovative isn’t enough. Companies and their IT organizations need to innovate faster than ever before to stay a step or two ahead of their customers, partners, and competitors. This year’s ranking placed special emphasis on those high-octane business technology innovators.”
InformationWeek identifies and honors the nation’s most innovative users of information technology with its annual 500 listing and also tracks the technology, strategies, investments and administrative practices of America’s best-known companies. The InformationWeek 500 rankings are unique among corporate rankings as it spotlights the power of innovation in information technology, rather than simply identifying the biggest IT spenders.
Additional details on the InformationWeek 500 can be found online at www.informationweek.com/iw500/.
About Websense, Inc.
Websense, Inc. (NASDAQ: WBSN), a global leader in unified web security, email security, and data loss prevention (DLP) solutions, delivers the best content security for modern threats at the lowest total cost of ownership to tens of thousands of enterprise, mid-market and small organizations around the world. Distributed through a global network of channel partners and delivered as software, appliance and Security-as-a-Service (SaaS), Websense content security solutions help organizations leverage web 2.0 and cloud communication, collaboration, and social media while protecting from advanced persistent threats, preventing the loss of confidential information and enforcing internet use and security policies. Websense is headquartered in San Diego, California with offices around the world. For more information, visit www.websense.com.
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