eSecuritel, Brightstar’s Handset Protection Company and iQmetrix Partner to Offer Handset Insurance through Point-of-Sale
ATLANTA, Nov. 2, 2011 /PRNewswire/ — eSecuritel, a Brightstar company, announced today its mobile phone insurance solutions are now integrated into iQmetrix’s leading retail management software solution, RQ4. The integration will enable wireless retailers in the U.S. and Canada to more easily enroll wireless subscribers in eSecuritel’s handset protection programs. iQmetrix is the leading provider of retail management solutions for the North American wireless industry. Their flagship product, RQ4, is a complete software solution designed for wireless retailers to manage people, business processes and strategic decision-making.
eSecuritel’s flexible solutions give retailers the ability to offer customized programs, such as monthly or pay-up-front insurance plans, as well as over-the-counter or direct mail phone replacement options.
Smart POS Integration
With this integration, eSecuritel’s protection programs will be added directly into the point-of-sale module of RQ4′s retail management system, making it a smoother, one-step process for sales representatives to enroll subscribers. And with eSecuritel’s Handset Issue Tracking System (HITS(TM)), retailers gain the ability to more seamlessly manage all aspects of the mobile phone insurance program from subscriber enrollment to claim fulfillment. Additionally, retailers can quickly access eSecuritel’s web-based reporting tools, which provide real-time information about an insurance program’s performance.
“eSecuritel’s agreement with iQmetrix demonstrates our ongoing commitment to help wireless retailers achieve high attachment rates for handset insurance,” said David Leach, CEO of eSecuritel. “With the iQmetrix integration, adding eSecuritel to a customer’s account is both simple and straightforward.”
“We are pleased to work with eSecuritel and offer its customized handset protection programs through RQ4,” said Kelly Kazakoff, COO of iQmetrix. “eSecuritel helps RQ4 users increase revenue and offer a superior in-store experience by allowing their customers to quickly choose the insurance plan that best suits their needs.”
eSecuritel offers a fully compliant protection program underwritten by one of the largest A-Rated insurers. In addition, eSecuritel is PCI compliant, ensuring credit card data is maintained in a secure environment, and has an A+ rating with the Better Business Bureau.
Since 2001, eSecuritel has provided wireless carriers, dealers and resellers with highly profitable cell phone protection and replacement programs that deliver an unparalleled customer experience to program subscribers. eSecuritel provides phone protection for new, used, or prepaid wireless devices against loss, theft and accidental damage as well as mechanical/electronic failure and malfunction. It also has replacement programs to cover every stage of the handset life cycle, including buyer’s remorse, manufacturer’s warranty, handset protection programs, out-of-warranty and retention programs. eSecuritel is a Brightstar company. For more information, please visit www.esecuritel.com
About Brightstar Corp.
Brightstar is the world’s largest specialized wireless distributor and a leading provider of diversified services focused on enhancing the performance and profitability of the key participants in the wireless device value chain. The company supports over 80,000 points of sale worldwide with operations in 51 countries and territories and provides a comprehensive range of more than 100 customized services for value-added distribution, supply chain optimization, retail, government and value-added resellers (VARs), and consumer services. Brightstar’s services help customers manage the growing complexity of the wireless device value chain and enable them to increase product availability, expand their channel reach and drive supply chain efficiencies by getting the right products to the right place at the right time for the best value. For more information, please visit www.brightstarcorp.com.
iQmetrix is the leading provider of retail management solutions for the North American wireless industry. We strive to create the ultimate retail experience for the consumer, the employee and the business. Our flagship product, RQ4, is a complete software solution designed for wireless retailers to manage people, business processes and strategic decision-making. Our new product, XQ Interactive Retail, is a suite of in-store digital media solutions that provide an engaging way to educate and guide customers through the process of buying a mobile device. iQmetrix is a privately held software as a service (SaaS) company with offices in Canada and the United States. www.iQmetrix.com
SOURCE Brightstar Corp.