Fieldglass Named Top-Performing Vendor Management System (VMS) in Staffing Industry Analysts’ Satisfaction Survey for Second Consecutive Year
CHICAGO, Dec. 21, 2011 /PRNewswire/ — Fieldglass, Inc., the leading technology provider to procure and manage contingent labor and services, today announced it was once again the only major VMS provider to be named a “Top Performer” in Staffing Industry Analysts’ 2011 customer satisfaction survey of 5,000 users. The survey results are indicative of Fieldglass’ high level of service and commitment to helping customers achieve their labor program goals.
“Fieldglass’ Net Promoter Score earned the company the top performer designation, even with one of the largest buyer sample sizes in our survey,” said Bryan Pena, vice president, Staffing Industry Analysts.
This recognition demonstrates how Fieldglass serves as a knowledge-sharing partner to its customer base of more than 160 global companies. The company works closely with each client to ensure success and user satisfaction, whether they have been using the solution for months or decades.
- Fieldglass’ experienced professional services team offers best-in-class, proactive support throughout the entire lifecycle of a customer’s program.
- Customers influence the product roadmap to help shape the company’s innovative solution, sharing feedback via the company’s online user community, annual Best Practices event and through their account support team.
- Fieldglass further differentiates itself by maintaining a strong focus on continuous improvement. Fieldglass’ services team helps customers identify specific short and long-term improvement opportunities, a critical exercise for expanding labor programs with evolving goals.
“Our goal is to arm our customers with the best technology to manage contingent labor and services quickly and easily, while remaining the solution with the industry’s lowest cost of ownership,” said Jai Shekhawat, CEO, Fieldglass. “By working with our customers, particularly those who have pioneered today’s online consumer experience, we have been able to create a differentiating platform that simplifies the management of today’s complex services procurement programs.”
The second annual customer satisfaction survey was conducted in conjunction with the firm’s 2010 VMS and MSP Supplier Competitive Landscape report. In it Fieldglass was named the largest VMS provider with the industry’s widest global footprint. SIA reported that customers managed $9.1 billion in temporary and contract staffing services spend through the Fieldglass solution. The company also led the industry in the fast-growing Statement of Work (SOW) market with $4.3 billion in spend.
ABOUT FIELDGLASS, INC.
Fieldglass, Inc. provides the leading SaaS platform to procure and manage contingent workers, services such as Statement of Work projects, independent contractors, and specialized talent pools. The highly-configurable product suite provides transparency into the entire workforce and helps companies optimize program performance and make more strategic labor decisions.
Backed by proven experience and the industry’s largest customer base, Fieldglass serves Global 2000 firms in over 70 countries. Customers such as Johnson & Johnson, Monsanto, Rio Tinto, salesforce.com and GlaxoSmithKline realize greater efficiencies, control spend, improve quality and enforce compliance. For more information, visit www.fieldglass.com.
SOURCE Fieldglass, Inc.