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CES 2012: Absolute Software Reveals the Most Shocking, Outrageous and Unusual Laptop Recovery Stories

January 9, 2012

Following 22,000+ Laptop Recoveries in 88 Countries, Memorable Cases
Illustrate the Benefit of Dedicated Theft Recovery Support for
Absolute’s Customers

VANCOUVER AND LAS VEGAS, Jan. 9, 2012 /PRNewswire/ – In celebration of CES
2012, the world’s largest consumer technology tradeshow, Absolute(®) Software Corporation (“Absolute” or the “Company”) (TSX: ABT), the
leading provider of firmware-embedded endpoint security and management
solutions, takes a look back at some of its most unforgettable computer
theft recovery cases that underscore the value of its Computrace(®) and LoJack(®) for Laptops products.

“The theft of computer and tablet devices happens every day around the
world. In fact, according to the Ponemon Institute, a laptop is stolen
at a U.S. airport every 50 seconds. That statistic means that more than
6,900 laptops will be stolen from airports in the United States during
the four days of CES 2012,” said John Livingston, Chairman and CEO of
Absolute. “Our customers understand Absolute’s theft recovery services,
including detection, remediation, recovery and deterrence, are an
essential layer to any data protection strategy and lifecycle
management policy. In addition to reducing incident rates so that our
customers can better manage and secure their devices, Absolute has
recovered over 22,000 devices across 88 countries. This represents
countless prevented data leaks, thousands of arrests, and over $100
million in recovered stolen merchandise. Most importantly, our
recoveries represent laptops that have been returned to their rightful
owners, ranging from consumers to large organizations.”

For Absolute customers, the difference is a managed theft recovery
process that combines powerful Computrace persistence technology with
the experience of the industry’s only Theft Recovery team. Working with
more than 6,500 law enforcement agencies globally, the Absolute Theft
Recovery team has seen it all – helping local police to prevent illegal
activities and keeping consumers and businesses out of high-risk
situations. From the good, the bad, and the downright dangerous,
Absolute Software presents its “Best Of” recovery stories at CES 2012.

Biggest Bust: The $100,000 Recovery

A Flint, Michigan-based community college professor arrived in his
classroom one day to find that four laptops were missing. Lucky for the
college, the campus computers were protected with Computrace. After
receiving the police report, the Absolute Theft Recovery team used
digital forensics and other investigative techniques that allowed
police to identify and locate the suspect. With a search warrant in
hand, police recovered more than $100,000 in collateral – filling up an
entire police car with stolen campus goods including computers, digital
cameras and personal items belonging to campus employees.

Most Notorious Criminal Nabbed: The Khaki Bandit

Wearing business-casual clothing, Eric Almly (aka the Khaki Bandit)
followed unsuspecting office workers into secure buildings. Once
inside, Almly targeted laptops, ultimately making off with 150 from
offices in five states. Ultimately, the stolen computers were the key
to his capture, since one of the laptops had Computrace technology
installed and activated. Using information provided by the Absolute
Theft Recovery team, police were led directly to Almly who was
immediately arrested.

Most Heartwarming Recovery: Keeping Spirits High

In one laptop theft investigation, the Absolute Theft Recovery team
learned that a 12-year-old girl was using a stolen computer at St.
Jude’s Hospital in Tennessee. After turning information over to the
police, they arrived at the girl’s residence and recovered the
computer. Upon learning that the girl was battling cancer, and her
mother unknowingly purchased the laptop to keep her daughter’s spirits
up, Absolute presented the girl with her very own pink Dell
replacement.

Dumbest Criminal: Taken Down by Take-out

The Absolute Theft Recovery team identified a suspect who was using a
stolen computer for credit card fraud, identity theft, and food
delivery orders. Because the computer was protected with LoJack for
Laptops, Absolute was able to provide information to police so they
could identify and locate the suspect. While the suspect denied having
a stolen laptop, his garbage said otherwise. Using key captures,
Absolute determined the name of a restaurant that recently delivered
food to his residence. Once police found the evidence, the suspect
surrendered the laptop and two suspects were arrested.

Most Arrests in One Case: One Dozen Arrested; 50 Laptops Recovered

Upon learning that 54 laptops were stolen from a single school district,
Absolute provided police with potential suspects the same day. Police
swiftly made two arrests, recovering 38 computers. Four days after the
initial theft report was filed, police recovered five more computers
and filed additional charges, and the next day, seven more computers
were returned. In total, Absolute aided in the arrest of 12 suspects
and helped police recover 50 of the school-issued laptops to-date.

Fastest Recovery: 65 Minutes

After a laptop protected by Computrace was stolen from an elementary
school, Absolute was able to promptly identify the name and location of
its unauthorized user. This information was immediately passed on to
police, who recovered the computer from the suspect in just 65 minutes.
As a result, the suspect was charged with receiving stolen property and
the student was happily (and quickly) reunited with his laptop.

Most Dangerous Recovery: An Explosive Situation Defused

An ex-employee stole a company laptop before leaving the business. Using
digital forensic tools, the Absolute Theft Recovery team was able to
identify the user, who was actively searching for bomb-making
materials. In addition to working directly with police, Absolute
alerted the Bureau of Alcohol, Tobacco and Firearms, and the laptop was
recovered – alongside several dangerous, improvised explosive devices.

Most Creative Criminal: Tech Scholar Turned Laptop Thief

One clever laptop thief expressed interest in computer science at a
local college and requested a visit to the school’s IT department.
Hours later, the thief broke in to a storage room, taking an armful of
computers with him. Once the computers were reported missing, the
Absolute Theft Recovery team identified the suspect using digital
forensics and other investigative techniques. Faced with overwhelming
evidence, the suspect admitted to the theft, and 10 counts of felony
charges were brought against him.

Best International Recovery: 5-Star Service in the UK

A laptop being used at a conference by the Lancashire Care NHS Trust was
stolen, and Absolute was called in to help recover the computer. Using
digital forensics, the location of the laptop was traced to an address
in Chester. Further investigations revealed that the user was an
employee of the conference hotel and had stolen the computer. A warrant
was executed on the address resulting in an arrest and successful
recovery of the laptop.

Learn More

Come meet Absolute Software at CES 2012 at Booth #3801 (Toscana) 3(rd) Floor at the Venetian hotel to learn more about other theft recovery
stories and to receive a product demo.

How Computrace Technology Works

Computrace and LoJack for Laptops are powered by the Absolute Software
patented Computrace persistence technology. When embedded in the
firmware of computers from leading computer manufacturers*, Computrace
can survive operating system re-installations, as well as hard-drive
reformats, replacements and re-imaging, helping to ensure that the
service is there when you need it most. Whether a Windows, Mac or
Android device, the software is virtually undetectable and phones home
to the Absolute Monitoring Center with location and asset information.
If a computer is reported stolen, the Absolute Theft Recovery Team
works on behalf of the customer to gather evidence from the computer to
identify the thief’s location, and then works with local police to get
the computer back. Customers can also remotely delete data to help keep
it out of the hands of unauthorized users – a reliable contingency in
case data protection solutions fail. Computrace or LoJack for Laptops
can be easily activated by customers when they install a license
ranging from 1-3 years.

*For a list of computers with firmware-embedded support, visit www.absolute.com/firmware.

About Absolute Software

Absolute Software Corporation (TSX: ABT) is the world leader in
firmware-embedded endpoint security and management for computers and
ultra-portable devices. The Company’s Computrace, Absolute Manage,
Absolute Secure Drive, and LoJack for Laptops solutions provide
organizations with actionable intelligence to prove compliance,
generate fast ROI, reduce overhead, and deliver comprehensive
visibility and control over all of their endpoints, anywhere, anytime.
The Company’s software agent is embedded in the firmware of computers,
netbooks, and tablets by global leaders, including Acer, ASUS, Dell,
Fujitsu, HP, Lenovo, Motion, Panasonic, Samsung, and Toshiba, and the
Company has reselling partnerships with these OEMs and others,
including Apple. For more information about Absolute Software, visit www.absolute.com and http://blog.absolute.com.

Forward-Looking Statements
This press release contains forward-looking statements that involve
risks and uncertainties. These forward-looking statements relate to,
among other things, the expected performance, functionality and
availability of our services and products, and other expectations,
intentions and plans contained in this press release that are not
historical fact. When used in this press release, the words “plan,”
“expect,” “believe,” and similar expressions generally identify
forward-looking statements. These statements reflect our current
expectations. They are subject to a number of risks and uncertainties,
including, but not limited to, changes in technology and general market
conditions. In light of the many risks and uncertainties you should
understand that we cannot assure you that the forward-looking
statements contained in this press release will be realized.

©2012 Absolute Software Corporation. All rights reserved. Computrace and
Absolute are registered trademarks of Absolute Software Corporation.
LoJack is a registered trademark of LoJack Corporation, used under
license by Absolute Software Corporation. LoJack Corporation is not
responsible for any content herein. U.S. patents # 5,715,174, #
5,764,892, # 5,802,280, # 5,896,497, # 6,087,937, # 6,244,758,
# 6,269,392, # 6,300,863, # 6,507,914, # 7,818,557, #
7,818,803, # 7,945,709, and # 8,062,380. Canadian patents #
2,211,735, # 2,284,806, and # 2,205,370. U.K. patents #
EP0793823, # GB2298302, and # GB2338101. German patent #
69512534. Australian patent # 699045. Japanese patent # JP4067035.
The Toronto Stock Exchange has neither approved nor disapproved of the
information contained in this news release.

SOURCE Absolute Software Corporation


Source: PR Newswire