911 Enable Launches its PSAP Link Service for Health/Insurance Call Centers and Telematics Providers
MONTREAL, March 13, 2012 /PRNewswire/ — 911 Enable, the experts in E911 solutions for service providers and enterprises, today announced the launch of PSAP Link, an innovative E911 solution designed to meet the needs of health/insurance call centers and telematics providers. PSAP Link is a hosted E911 call routing service that allows call center and telematics agents to connect distressed callers to the geographically appropriate Public Safety Answering Point (PSAP) via a single click on their contact management console.
The need to transfer emergency calls to the appropriate PSAP is becoming a common requirement as the prevalence of vehicle telematics and portable tracking/monitoring devices increases, and more health/insurance organizations establish member assistance call centers. PSAP Link seamlessly integrates with the contact management console to allow agents to quickly and accurately transfer 911 calls to the correct PSAP. It ensures that emergency callers are immediately connected to the PSAP dispatcher on the priority emergency line, reducing response time delays so distressed callers have the greatest possible chance of a positive outcome.
To use PSAP Link, the call center/telematics provider simply integrates the PSAP Link SOAP/XML API with the contact management console. When an agent determines that a caller is in distress and must be transferred to the PSAP, they simply click the PSAP Link call transfer button. The caller’s GPS coordinates or civic address are used to automatically determine the correct PSAP transfer number for call routing. The call and location information are then delivered to the geographically appropriate PSAP.
By implementing PSAP Link, telematics and call center providers no longer need to purchase PSAP lists, which can be costly, inaccurate and cumbersome to use. It eliminates the need for agents to manually look for the appropriate PSAP and transfer the call, resulting in a more efficient, cost-effective solution that improves agent performance. The improved emergency response times facilitated by PSAP Link can help to save lives and reduce claim costs by getting critical assistance to callers, faster.
“Telematics and call centers face unique challenges when it comes to providing E911 service for their members, whose locations are constantly changing and are often situated in an entirely different geographic region from the telematics/call center agent,” said Lev Deich, Director of 911 Enable. “PSAP Link is the only solution of its kind to address these issues and provide the accurate, reliable, and simple-to-use E911 call routing service telematics and call center providers require.”
To learn more about PSAP Link, visit www.911enable.com/psaplink, or call 1-877-862-2835.
About 911 Enable
911 Enable, a division of Connexon Telecom Inc., is the industry-leading provider of E911 solutions for service providers and enterprises, having deployed its solutions in organizations of all sizes across the US and Canada. 911 Enable offers the widest E911 coverage in the industry and leverages this connectivity to bring breakthrough location management technologies to the IP telephony market. For more information about 911 Enable, call 1-877-862-2835 or visit www.911enable.com.
SOURCE 911 Enable