Global Connect Announces the Release of GC1 Peak Dialer’s Much-Anticipated Agent Call Transfer and Other Tools for Maximizing Productivity
MAYS LANDING, N.J., March 27, 2012 /PRNewswire/ — Global Connect, the leading provider of cloud-based dialing and communication services, announces new functionality for GC1 Peak Dialer, a cloud-based dialer with predictive dialer and automated voice messaging capabilities.
“Global Connect’s consistent focus on delivering best-in-class products, outstanding customer care, and a return on investment has allowed the company to remain a top innovator in dialing and communication services for over a decade,” said Darrin Bird, Chief Operating Officer of Global Connect. “Global Connect has spent each and every day focusing on these pillars of excellence to benefit our clients.”
In addition to the robust features already included in GC1 Peak Dialer, the following functionality has now been added:
- Call Transfer – The ability for the agent to transfer a call is only a piece of the productivity equation. With GC1 Peak Dialer, clients have the ability to seek available agents, make a one-click transfer with call introduction, bridge the agents, and transfer agents to available supervisors or to an outside party, making the system’s enhanced call transfer both agent- and debtor-friendly, as well as simple to use and set up. Many of today’s solutions leave agents wondering if a call has been answered or left offline until the transferred call has ended or been answered, leaving large gaps and inefficiency and lost calls, but GC1 Peak Dialer ensures that calls are transferred correctly and answered efficiently.
- One-Click Leave Message Button – With this feature, agents can quickly and accurately leave the correct message with the right voice on each recipient’s answering device, providing for a high-quality and consistent message. To use the feature, the agent simply pushes the “leave message” button, and GC1 Peak Dialer, when prompted, will leave the correct message and mark the account, freeing the agent to take another call.
- Redesigned Agent User Interface/Screen Pop – With the addition of new features and functionality, along with feedback from the agents who utilize the GC1 Peak Dialer, the agent interface has been redesigned to utilize a more graphical interface with single-click commands, making the navigation more seamless and intuitive, with the objective of maximizing the agent’s experience, and ultimately, his or her effectiveness.
“Not only is Global Connect committed to continually developing new technology to benefit our clients, but we’re also dedicated to assisting the Account Receivable Management Industry in other ways,” said Bird. “As we continue to release cutting-edge technology to the ARM industry, we also remain focused on a variety of other issues that affect each of our client partners. With Global Connect, our clients truly have a partner in the industry.”
The new Call Transfer and One-Click Leave Message Button, available with GC1 Peak Dialer, complement GC1′s existing list of robust features, including:
Dialer Modes of Predictive, Preview or Manual Dialing
State and Federal Call Compliance Module
Agent Screen Pop, allowing for configurable screen pop of debtor information on agent computer
Unique Agent Log-In
Agent Monitoring Module with Coach, Monitor, or Barge Capabilities
Administrator Dashboard providing real-time statistics for each agent
Real-time statistical reports showing RPC’s, PTP’s, Payments, and agent utilization
Agent Prioritization Call Routing
Variable Hold Queue Settings
“Simple set-up, ease of use, and effective calling and reporting features, combined with straightforward and transparent pricing, make GC1 Peak Dialer the perfect dialer,” said Bird, “while Global Connect’s commitment to the three pillars of excellence – outstanding products, service and return on investment – along with the company’s dedication to the ARM industry as a whole, make Global Connect the perfect partner.”
About Global Connect
Global Connect, the industry’s leading provider of cloud-based hosted dialing and communication services, is a privately held company with corporate offices in Mays Landing, New Jersey. The company supports thousands of clients utilizing seven regional sales and service offices throughout the United States and Canada. Global Connect has Data Centers in Pennsylvania, New York and Canada. For more information on Global Connect, call 1-888-421-4151 or visit http://www.gc1.com in the United States or http://www.gc1.ca in Canada.
SOURCE Global Connect