Technisource to Present Strategic Service Desk and Desktop Support Operations at HDI 2012
BOSTON, April 26, 2012 /PRNewswire/ –
WHO: Thomas Smetana has over thirty years
of experience in the IT service and
support industry. He is currently a
solutions director with
Technisource, a Randstad company,
where his responsibilities include
planning, designing, developing, and
implementing managed services
solutions. He is professionally
affiliated with both itSMF USA and
HDI.
WHAT: Smetana will speak about the best
strategy for breaking down the
inefficiencies with operating
service desk and desktop support
independently. These strategies
will be discussed in Session 809
titled "Working Alone Can Get You in
Trouble."
WHEN: Friday, April 27 from 10:15 - 11:15AM
ET
WHERE: HDI 2012 Conference & Expo
The Rosen Shingle Creek Hotel
9939 Universal Blvd
Orlando, FL 32819
866.996.6338
DETAILS: Session 809: Working Alone Can Get
You in Trouble
In many IT service and support
environments, the service desk is
managed independently from desktop
support operations, which
contributes to inefficiencies in the
provision of support services.
Integrating the two groups can
result in a more efficient, seamless
operation, providing value and
benefit to the organization,
including savings in time, energy,
and money. This session will cover
how to effectively integrate service
desk and desktop support so that
they complement each other and
enable greater efficiency in the
operation of the IT service and
support environment. The end result
is an increase in customer
satisfaction, improved morale, and
lower support costs.
About Technisource
Technisource, one of the largest technology talent and services providers in North America, provides a comprehensive suite of technology services including consulting, project and outsourced services to Fortune 500 corporations, mid-sized companies and small organizations. With nearly 25 years of experience, Technisource maintains a group of 5,400 experienced consultants to provide services through its network of more than 46 offices across the U.S. Technisource is now a part of Randstad. For more information, please visit www.technisource.com.
About Randstad
Randstad is a $22.5 billion global provider of HR services and the second largest staffing organization in the world. From temporary staffing to permanent placement to inhouse, professionals, search & selection, and HR Solutions, Randstad holds top positions around the world and has approximately 28,700 corporate employees working from its nearly 4,700 branches and inhouse locations in 40 countries. Founded in 1960 and headquartered in Diemen, the Netherlands, Randstad Holding nv is listed on the NYSE Euronext Amsterdam.
Learn more at www.randstad.com.
SOURCE Technisource
