Technisource to Present Strategic Service Desk and Desktop Support Operations at HDI 2012
BOSTON, April 26, 2012 /PRNewswire/ –
WHO: Thomas Smetana has over thirty years of experience in the IT service and support industry. He is currently a solutions director with Technisource, a Randstad company, where his responsibilities include planning, designing, developing, and implementing managed services solutions. He is professionally affiliated with both itSMF USA and HDI. WHAT: Smetana will speak about the best strategy for breaking down the inefficiencies with operating service desk and desktop support independently. These strategies will be discussed in Session 809 titled "Working Alone Can Get You in Trouble." WHEN: Friday, April 27 from 10:15 - 11:15AM ET WHERE: HDI 2012 Conference & Expo The Rosen Shingle Creek Hotel 9939 Universal Blvd Orlando, FL 32819 866.996.6338 DETAILS: Session 809: Working Alone Can Get You in Trouble In many IT service and support environments, the service desk is managed independently from desktop support operations, which contributes to inefficiencies in the provision of support services. Integrating the two groups can result in a more efficient, seamless operation, providing value and benefit to the organization, including savings in time, energy, and money. This session will cover how to effectively integrate service desk and desktop support so that they complement each other and enable greater efficiency in the operation of the IT service and support environment. The end result is an increase in customer satisfaction, improved morale, and lower support costs.
Technisource, one of the largest technology talent and services providers in North America, provides a comprehensive suite of technology services including consulting, project and outsourced services to Fortune 500 corporations, mid-sized companies and small organizations. With nearly 25 years of experience, Technisource maintains a group of 5,400 experienced consultants to provide services through its network of more than 46 offices across the U.S. Technisource is now a part of Randstad. For more information, please visit www.technisource.com.
Randstad is a $22.5 billion global provider of HR services and the second largest staffing organization in the world. From temporary staffing to permanent placement to inhouse, professionals, search & selection, and HR Solutions, Randstad holds top positions around the world and has approximately 28,700 corporate employees working from its nearly 4,700 branches and inhouse locations in 40 countries. Founded in 1960 and headquartered in Diemen, the Netherlands, Randstad Holding nv is listed on the NYSE Euronext Amsterdam.
Learn more at www.randstad.com.