PortaOne Increases Customer Service Via Updated Maintenance Release Program
COQUITLAM, British Columbia, May 15, 2012 /PRNewswire/ — PortaOne, Inc., a global provider of software for the communications and utility industries, today announced several major changes to its software maintenance release program. The changes, which include a new bi-monthly delivery schedule and two tiers of releases involving feature rollouts and stability fixes, will bring an even greater level of customer service to the company’s popular suite of VoIP subscriber management and billing products.
Highlights of PortaOne’s new maintenance release program include:
- Bi-Monthly Releases: To assure faster and more predictable rollout of new features and modules, PortaOne is adopting a new guaranteed delivery schedule. Releases will now be issued on a standardized schedule of every two months or less. Unlike the company’s prior “minimum cluster” approach, which resulted in deliveries of larger releases on a sliding schedule, the new system will reduce the average wait time between feature requests and their final deployment.
- “Leap Forward” and “Stable”: PortaOne will now be offering its maintenance releases in two classes: Leap Forward and Stable. Leap Forward releases will involve new functionality, while Stable will focus on improved system stability. By breaking releases into these two classes, customers can better plan their upgrades to address individual needs.
- Rollback Capability: Leap Forward releases will be issued as an initial software build followed by a single “improvement” build to address any issues that are reported. Stable releases, which will be supported for a longer time than Leap Forward releases, will include multiple improvement builds as well as a “jump” upgrade from one stable release to the next. This new strategy will allow customers adopting both Leap Forward and Stable upgrades to immediately roll back to a previous release if issues are encountered.
“PortaOne’s new program is part of our ongoing effort to create the most responsive software support capability possible,” said Andriy Zhylenko, Chief Technical Officer for PortaOne. “This improvement will allow us, as well as our customers, to react quicker to changing market needs.”
Zhylenko noted that other changes, such as a dedicated daily automated testing facility and improved tools for managing source code versions, commits and code reviews, will be invisible to customers but will also result in higher product quality.
PortaOne’s new program will apply to all its telecom infrastructure products including PortaSwitch, its flagship product. PortaSwitch is an extremely flexible customer management and billing platform which enables IP Telephony service providers to launch, price, and provision an array of VoIP services. PortaSwitch, which provides a comprehensive range of applications including Hosted PBX, IP Centrex and Voice VPN, minimizes the time, costs, and risks associated with introducing advanced VoIP networks.
For more information about PortaSwitch or PortaOne’s other telephony solutions, email PortaOne at firstname.lastname@example.org or call (866) SIP-VOIP (866-747-8647) or +1 604 628 2508 outside North America.
Based in Canada, PortaOne is a leading global provider of software for the telecommunications and utility industries. The company’s products enable service providers and carriers to run a broad line of retail and wholesale services within a single software package. PortaOne’s flagship products, PortaSwitch and PortaMDM (www.portamdm.com) are a fundamental part of the business infrastructure for over 360 service providers and telcos in 80 countries worldwide. Over two-thirds of PortaOne staff are support engineers providing the best-in-industry 24/7 technical support services for clients involved in hosted IP PBX and SIP trunking services, calling cards, wholesale exchange and termination, residential triple-play, MVNO/MVNE, callbacks and more. To learn more, visit www.portaone.com.
SOURCE PortaOne, Inc.