Last updated on April 23, 2014 at 11:40 EDT

Turkcell’s Customer Focus Acknowledged by Global Awards

June 13, 2012

ISTANBUL, June 14, 2012 /PRNewswire/ –

Turkcell (NYSE:TKC, ISE: TCELL), the leading communications and technology company has
received two awards from London in recognition of its excellence in practices that place
the customer at the heart of its marketing activities: the first from Gartner for its best
CRM (Customer Relations Management) practices, and the second from the Loyalty for its
farmer services.

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http://photos.prnewswire.com/prnh/20120614/537932-b )

Turkcell, with its “real time marketing” practices has been ranked first at the
“Gartner CRM Excellence Awards”, which grants one of the world’s most prestigious CRM
(Customers Relations Management) awards. In 2007, with its “Journey to/with the Customer”
CRM program, Turkcell became the first Turkish company to win a CRM Excellence Award from
Gartner; one of the most important research and consultancy companies in the world.

Additionally; Turkcell Farmer Services, which received the Association of Turkish
Electronic Industrials (“TESID”) “innovative idea of the year award” in the large
enterprise category in 2011, has been ranked first by the Loyalty Awards for its best
employment of technology in a loyalty program. The “Best use of Technology” category of
the loyalty program, seeks out the very best example of innovation, information, and
communication technologies. The services that Turkcell offers and the benefits brought to
farmers were considered worthy of the first prize. Additionally, in the Loyalty Awards
category of the year’s best loyalty program, Turkcell won the special jury prize for its
Platinum program.

Turkcell Chief Consumer Business Officer Emre Sayin commented that “Turkcell serves
its 34.5 million customers daily with the best quality services, the most advanced
technology, at the most advantageous prices, and do its utmost to sustain their
satisfaction to the maximum. We believe in the principle that the customer is king. The
awards we have received demonstrate that Turkcell is not only Turkey’s, but also the
world’s best company when it comes to understanding its customers and their needs. Indeed,
our goal is to better understand our customers and meet their needs in the quickest manner


Turkcell is the leading communications and technology company in Turkey, with 34.5
million subscribers and a market share of approximately 53% based on March 31, 2011
results (Source: operators’ announcements). Turkcell is a leading regional player, with
market leadership in five of the nine countries in which it operates with its
approximately 65.3 million subscribers as of March 31, 2012. The company covers
approximately 88% of the Turkish population through its 3G and 99.13% through its 2G
technology supported network. It has become one of the first among the global operators to
have implemented HSDPA+ and achieved a 43.2 Mbps speed using the HSPA multi carrier
solution. Turkcell reported a TRY2.4 billion (US$1.3 billion) net revenue with total
assets of TRY17.2 billion (US$9.7 billion) as of March 31, 2012. It has been listed on the
NYSE and the ISE since July 2000, and is the only NYSE-listed company in Turkey. Read more
at http://www.turkcell.com.tr

        For further information please contact Turkcell

        Nihat Narin
        Division Head of Investor and International
        Media Relations
        Tel: +90-212-313-1244
        Email: nihat.narin@turkcell.com.tr

        Banu Uzgur
        International Media Relations Manager
        Tel: +90-212-313-1506
        Email: banu.uzgur@turkcell.com.tr

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the link below.





SOURCE Turkcell

Source: PR Newswire