Aida Direct Contracts TelOnline for a Customized Telecommunication Solution – an Integration Between Hosted IP-PBX and Customer Relationship Management for Call Center
Aida Direct today announced that TelOnline has implemented a customized solutions that integrates between the hosted IP-PBX and customer relationship management (CRM) for Aida Direct call centers.
Bogota, Colombia (PRWEB) June 21, 2012
Aida Direct offers to solve business challenges through strategy, creativity, curiosity, and data, and TelOnline, a leading telecommunications solutions company, today announced that TelOnline has implemented a customized solutions that integrates between the hosted IP-PBX and customer relationship management (CRM) for Aida Direct call centers.
Hosted IP-PBX allows small and medium size business to have a cutting-edge telephone system without investment in telephone equipment. It offers countless features- at no additional cost – to help keep business running smoothly as their organization continues to grow.
- Geographical Flexibility – Employees can work across different regions and countries with a virtual office phone system.
- Credibility – present customers with a professional sounding telephone system.
- Countless Features – Call queuing, caller id, voicemail to email, simultaneous ring, automated greeting, calling logs and much more.
- Quick Setup – easy to deploy compared to a traditional telephone system.
Customer Relationship management (CRM) solutions provides businesses with tools to easily organize and track people, companies, and sales opportunities. It matches incoming or outgoing calls with data in a customer’s CRM system to automatically track call history and/or display critical information. It allows business to:
- Drive Revenue – Measure and increase marketing campaign ROI.
- Streamline unique processes – customize task, alerts, modules and fields.
- Close Business – Allowing sales team to manage leads, send proposals.
- Build and support rich customer relationships – Access to a complete customer record in real-time.
“TelOnline was able to provide a solution that was easy to customize to meet our changing needs. We also get the professional support we need whenever we want. ” stated Aida Direct Data Manager Stefanny Florez Valenzuela.
About Aida Direct
AIDA Direct is a Hybrid Marketing Agency specializing in demand generation and customer acquisition programs, for midsize to blue chip clients throughtout South America. Using an holistic approach, proven methodologies and the right mix of Creativity, strategy, curiosity and data mining Aida Direct solves business challenges, and provides ROI-driven marketing campaigns/solutions aligning sales and marketing goals. For more information visit http://www.aidadirect.com
TelOnline is a company that offers and consults specialized solutions in telephony. The tailored solutions include VoIP telephony, iPBX, call centers, automatic dialers, recording systems, embedded software development for telephony, integration and assembly of CRMs, video conference and more. TelOnline is a selected partner of Digium, Asterisk makers, as well as numerous strategic business partner alliances within the industry. TelOnline is committed to providing the best products and services to markets in Latin America and the United States. Our team is highly experienced in commercial, development and support engineers. If you would like more information about TelOnline, please visit http://www.Telonline.com or call USA +1(954)894-6181 or call Colombia +57(1)325-9832.
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