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OpenText Named a Finalist in Voice of the Customer Awards

June 27, 2012

Leading Industry Analyst Firm Recognizes OpenText for Its Positive
Impact on Customer Experience and Improved Business Value to the
Organization

WATERLOO, ON, June 27, 2012 /PRNewswire/ – OpenText(TM) (NASDAQ: OTEX, TSX: OTC) today announced that it has been named a
finalist in the fourth annual Forrester Research Voice of the Customer Awards. This is the second consecutive year OpenText has been named a finalist
in the program. The prestigious award recognizes initiatives that help
companies dramatically improve how they collect, interpret, and react
to customer feedback. The announcement was made this week at the Forrester Customer Experience Forum in New
York.

Winners and finalists were selected based on five criteria: clarity of
approach, business value to the organization, positive impact on
customer experience, innovation, and potential for other companies to
repeat the practice.

“This year we opened the competition to global nominations and were
impressed with the scope, scale, and quality of the voice of the
customer programs we reviewed from around the world,” said Forrester
Research Analyst, Adele Sage. “VoC programs continue to incorporate
more customer data, influence more internal stakeholders, and deliver
more value to their customers and their bottom lines. The best VoC
programs this year connected the dots between their VoC activities and
a better customer experience and associated business results.”

“We are pleased to have been named a finalist for a second time in the Forrester Research Voice of the Customer Awards,” said James Latham, OpenText’s Chief Marketing Officer. “The results
of our “culture of the customer” initiative have been significant
across the entire organization, impacting revenue, customer
relationships, and corporate culture. OpenText is dedicated to
prioritizing and implementing customer experiences that meet and exceed
customer expectations and that are aligned with overall experience
principles.”

OpenText’s customer experience initiatives are leveraging customer
insight and metrics into the strategic and tactical decision-making
processes throughout the organization. As a result of OpenText’s Voice
of the Customer initiatives, the company has realized measured
improvements in customer satisfaction and loyalty, and has experienced
significantly more employee engagement and commitment to customer
experience excellence. OpenText customers will increasingly feel the
benefits of these initiatives as longer term strategic implementations
begin to impact the customer experience in day-to-day interactions.

Follow OpenText on Twitter @opentext and on Facebook at http://www.facebook.com/opentext.

About OpenText
OpenText, a global ECM leader, helps organizations manage and gain the
true value of their business content. OpenText brings two decades of
expertise supporting 100 million users in 114 countries.  Working with
our customers and partners, we bring together leading Content Experts(TM)
to help organizations capture and preserve corporate memory, increase
brand equity, automate processes, mitigate risk, manage compliance and
improve competitiveness. For more information, visit www.opentext.com.

Certain statements in this press release may contain words considered
forward-looking statements or information under applicable securities
laws. These statements are based on OpenText’s current expectations,
estimates, forecasts and projections about the operating environment,
economies and markets in which the company operates. These statements
are subject to important assumptions, risks and uncertainties that are
difficult to predict, and the actual outcome may be materially
different. OpenText’s assumptions, although considered reasonable by
the company at the date of this press release, may prove to be
inaccurate and consequently its actual results could differ materially
from the expectations set out herein.  For additional information with
respect to risks and other factors which could occur, see OpenText’s
Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and other
securities filings with the SEC and other securities regulators. Unless
otherwise required by applicable securities laws, OpenText disclaims
any intention or obligations to update or revise any forward-looking
statements, whether as a result of new information, future events or
otherwise.

Copyright © 2012 by OpenText Corporation. OPENTEXT is a trademark of
OpenText Corporation in the United States of America, Canada, the
European Union and/or other countries. This list of trademarks is not
exhaustive. Other trademarks, registered trademarks, product names,
company names, brands and service names mentioned herein are property
of OpenText Corporation or other respective owners.

Link to website with results once published

SOURCE Open Text Corporation


Source: PR Newswire