DX Instructions for Merchandise Returns and Exchanges
HONG KONG, June 28, 2012 /PRNewswire-Asia/ — DX would like to let its customers know that it understands sometimes a product is delivered DOA or in an otherwise non-functional state. This can be the result of many and varied reasons.
The steps necessary to obtain a Return Merchandise Authorization (RMA) from DX is not as difficult as you may think.
To obtain an RMA for return or exchange, please follow these four simple steps:
- Contact DX.com and let us know you wish to return or exchange an item.
- It is important that you use the RMA code given to you when filling in the return form.
- The customer will have to provide related materials that prove he or she actually ordered the item. Take a picture of the receipt (tracking number included) and send it to DX so that we know for sure the customer wants to ask for an exchange or a refund, according to the date, package weight, sum and so on.
- Knowing for sure that an exchange or a refund is required, DX will arrange shipment or return the money back to the customer.
Please note our official Return Policies here: http://www.dealextreme.com/Iframe/TermsAndPolicy.aspx
Our extensive FAQ webpage can be found here: http://help.dx.com/Frequently%20Asked%20Questions.ashx#How_is_the_replacement_policy_How_do_I_get_an_Return_Merchandise_Authorization_RMAs_from_DealExtremecom_34
DX.com is proud of its prompt and friendly service, so if you have any questions regarding one of the above steps, please feel free to contact our customer support.
DX Customer Dedication
DX is dedicated to bringing to its customers the largest available language selection as well as the largest array of product offerings. Together with free worldwide shipping( )and the lowest prices, DX is your number one choice for gadgets on the internet and the retailer most dedicated to the continual improvement of the way in which it does.
Don’t forget to visit the DX Facebook store for an additional 10% off all products. Inventory updated every Tuesday (http://www.facebook.com/DealExtremeFans).