Connect First, Inc. receives 2012 Next Generation Network Leadership Award for Cloud Routing, a Hosted Call Center solution from Internet Telephony Magazine.
Connect First, a leading hosted call center software company, was honored with the prestigious Outstanding Innovation Award for Cloud Routing technology. With Cloud Routing calls can be routed to multiple distributed contact centers or assigned to secondary queues such as IVR, or specialized ACD skill groups. Connect First Cloud Routing is 100% on demand, and offered as a SaaS (Software as a Service) solution.
Boulder, Colorado (PRWEB) July 20, 2012
Connect First announced today that TMC, a global, integrated media company, has named Connect First Cloud Routing as a recipient of the 2012 NGN (Next Generation Network) Leadership Award presented by its publications,INTERNET TELEPHONY and Next Gen Mobility magazine.
With Connect First Cloud Routing, calls can be routed to multiple distributed contact centers or assigned to secondary queues such as IVR, or specialized ACD skill groups. Connect First Cloud Routing is 100% on demand, and offered as a SaaS (Software as a Service) solution.
“No other platform, service, or premise based equipment can match the level of business continuity offered by Connect First’s Cloud Routing Platform,” stated Geoff Mina, CEO, Connect First. “Clients avoid major equipment CapEx and reserves, eliminate service disruptions, and maximize customer loyalty and profitability.”
The 2012 NGN Leadership Award has recognized the growth, evolution and distinction between the applications and services designed for next generation networks and the enabling technologies that make them possible.
“Connect First has been recognized for their exceptional work in advancing next gen services and technologies. Cloud Routing has proven it is exceptional and its innovation has contributed to the transformation of the industry,” stated Rich Tehrani, CEO, TMC. “We are pleased to honor Connect First for driving the next generation of technologies that will enable our communications needs.”
For more information, please visit http://www.connectfirst.com
About Connect First:
Connect First is a leading telecommunications service provider and call center solution firm focused on enabling growth and profitability through a robust portfolio of cloud-based communications solutions. As a hosted call center management solutions provider, Connect First offers a customized platform, designed and supported by a team of highly experienced engineers, designers and business analysts.
Connect First offers Cloud Routing, Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Voice Broadcast, Disaster Recovery, Predictive Dialer, Real-Time Telemetry, CDR Reporting, Live Agent Chat and more. Through a consultative approach with each customer interaction, Connect First builds customized solutions to meet the needs of a discerning customer base.
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