eServGlobal Powers Bill Payment for Nepal Telecom
PARIS, July 30, 2012 /PRNewswire/ –
eServGlobal (LSE: ESG & ASX: ESV), a global telecoms software vendor specialising in
mobile money and Value-Added Services, announces that its solution is exceeding the
expectations of Asian operator Nepal Telecom. eServGlobal launched its post paid bill
payment offering at Nepal Telecom in March this year, generating impressive outcomes
within its first months of operation.
eServGlobal have worked with Nepal Telecom since 2008, building on initial
requirements for recharge technology to progressively enrich the service offering in line
with the demands of their subscriber base. Through eServGlobal’s solution, Nepal Telecom
offers both voucher and electronic recharge and have recently launched bill payment
services, providing post paid mobile users with a convenient and efficient alternative for
bill payment while simultaneously generating multiple benefits for the operator.
Previously, Nepal Telecom had been using traditional bill payment counters, incurring
high capex and opex and resulting in a small number of actual counters. Customers were
forced to travel to their nearest counter and queue to pay their post paid bills. The new
bill payment facility implemented by eServGlobal means that each of the 15,000 existing
recharge point-of-sales agents is now capable of processing post paid bill payment.
This offering generated remarkable advances for the Operator within the first months
of service. The dramatic expansion in accessibility for customers has resulted in improved
customer satisfaction, high rates of on-time bill payments and increased demand for post
paid subscription. The Nepal market is dominated by prepaid users, by facilitating a
simple and successful method for post paid bill payment, eServGlobal has expanded access
to a lucrative market for the Operator.
Nepal Telecom chose eServGlobal’s technology for this project because they required a
recharge management system which could unify all types of recharge for their prepaid
services while simultaneously connecting to different IN systems. eServGlobal’s technology
is network agnostic and can easily interwork with any IN. The platform has field proven
references with key players in the industry and is capable of flexibly managing hundreds
of thousands of agents.
“The results achieved within just a few months have far exceeded our expectations,”
said Vishnu Kasaju, Director MSD, Nepal Telecom, “the expertise and dedication of the
eServGlobal team has produced a sophisticated solution which is now a core element of our
“We are committed to providing mobile operators with ways to continually enrich their
service offering to increase the satisfaction of their subscriber base. The bill payment
service has a strong return on investment. Converting subscribers from prepaid to post
paid increases both customer retention and operator ARPU,” said Craig Halliday, CEO,
Nepal Telecom are the largest mobile network operator in the country with over 6
eServGlobal specializes in Mobile Money solutions and Value-Added Services (VAS), to
help Mobile Service Providers increase their revenue and gain and maintain customer
ownership. eServGlobal invests heavily in product development, using carrier-grade,
next-generation technology and aligning with the requirements of more than 80 customers in
over 55 countries.
For 28 years mobile and financial service providers have used eServGlobal solutions to
lead and innovate in their local markets, leveraging their core assets and their trusted
agent and subscriber relationships.
With 13 offices globally, eServGlobal provides full “end-to-end” and “any account to
any account” Mobile Money Services and International Remittance Services. Delivered in
partnership with BICS, the HomeSend solution is the only mobile-centric international
remittance hub to gain endorsement from the GSM Association.
eServGlobal’s Value-Added Services in promotions, loyalty and messaging enable service
providers to engage with their subscribers in a personalized and dynamic manner.
To reduce time-to market and to meet the needs of operators and banks, eServGlobal
provides multiple licensing alternatives as well as SaaS-based products and services.
eServGlobal is listed on the Australian Securities Exchange (ESV) and the London Stock
Exchange AIM (ESG). More information at: http://www.eservglobal.com