Diebold Extends Security Monitoring Capabilities To Regions Financial Corporation
NORTH CANTON, Ohio, July 30, 2012 /PRNewswire/ — Security monitoring at Regions Financial Corporation’s in-house central station has undergone a distinct transformation that integrates expertise from Diebold, Incorporated (NYSE: DBD) for enhanced security and improved efficiency. Diebold employees are now staffing Regions’ Birmingham, Ala.-based in-house central station, where they monitor alarm video and other systems for Regions’ entire enterprise, including more than 2,400 sites. The arrangement allows Regions to maintain ownership of its central station and infrastructure, while strengthening its security capabilities with Diebold’s monitoring expertise.
With $128 billion in assets, Regions Financial is one of the largest full-service providers of consumer and commercial banking, wealth management, mortgage and insurance products and services in the United States. Serving customers in 16 states across the South, Midwest and Texas, the Birmingham-based institution operates approximately 1,700 banking offices and 2,100 automated teller machines (ATMs) through its Regions Bank subsidiary.
“Adding Diebold’s extensive knowledge to our monitoring center will enhance security for our customers, employees and assets, as well as enable us to focus on our core capabilities,” said Bill Burch, director of corporate security, Regions Financial. “We’re gaining an inside perspective on our security operations, and we’ll be looking to Diebold to inform us of ways to further improve our systems and response plans.”
Diebold offers Regions an informed perspective on monitoring, emphasizing reliable, consistent responses to alarm notifications. Trained Diebold employees in Regions’ central station keep a close watch over the institution’s branches, facilities and ATMs by monitoring alarm signals and video feeds. These employees will have early exposure to the latest technologies, solutions and training from Diebold, enabling them to improve their monitoring skills and response times. In addition, Diebold will periodically review Regions’ central station operations to identify opportunities to improve efficiencies, such as reducing false alarms, refining notification protocols and enhancing disaster recovery planning.
“Partnering with Diebold to staff our onsite alarm monitoring center will bring to bear their long-time expertise in bank alarm monitoring, as well as their ability to provide uninterrupted business continuity coverage in the event of emergencies,” said Burch.
With the staffing transition, Regions wanted to retain the expertise of its in-house personnel, who were intimately familiar with the institution’s facilities, alarm notifications and security protocols. Nearly the entire staff of Regions’ central station maintained their positions, becoming Diebold employees after training at Diebold’s award-winning Monitoring Center in Green, Ohio.
“Staffing Regions’ in-house central station with Diebold employees represents a unique opportunity for us to contribute directly to the institution’s security operations,” said Tony Byerly, executive vice president, electronic security, Diebold. “This direct oversight will provide insight into Regions’ day-to-day operations, giving us the ability to instill our best security practices into Regions’ operations and make any enhancement recommendations based on firsthand observations.”
This transition will allow Diebold to apply proven protocols and response plans to improve efficiency and effectiveness in a critical part of Regions’ security operation, resulting in a very safe environment for its associates, customers and assets.
In addition to monitoring services, Diebold provides Regions Financial with a variety of alarm, video, branch and self-service equipment, as well as maintenance services to support those solutions. More than half of Regions’ ATM fleet consists of Diebold terminals, including a variety of Opteva® ATMs.
About Regions Financial Corporation
Regions Financial Corporation, with $128 billion in assets, is a member of the S&P 500 Index and is one of the nation’s largest full-service providers of consumer and commercial banking, wealth management, mortgage and insurance products and services. Regions serves customers in 16 states across the South, Midwest and Texas, and through its subsidiary, Regions Bank, operates approximately 1,700 banking offices and 2,100 ATMs. For more information, visit www.regions.com.
Diebold, Incorporated is a global leader in providing integrated self-service delivery and security systems and services. Diebold employs more than 16,000 associates with representation in nearly 90 countries worldwide and is headquartered in the Canton, Ohio region, USA. Diebold is publicly traded on the New York Stock Exchange under the symbol ‘DBD.’ For more information, visit the company’s website at www.diebold.com or follow the company on Twitter: http://twitter.com/diebold_inc.
SOURCE Diebold, Incorporated