Amdocs Signs Five-Year Managed Services Agreement with TIM Brasil
ST. LOUIS, Aug. 1, 2012 /PRNewswire/ — Amdocs (NYSE: DOX), the leading provider of customer experience systems and services, today announced that it has entered into a five-year managed services agreement with TIM Brasil across its wireless, wireline and broadband lines of business. As a result, TIM Brasil, the country’s second largest mobile service provider, will be able to focus on customer needs and service innovation while realizing operational cost efficiencies.
Under the agreement, Amdocs will manage TIM Brasil’s operational support systems (OSS) across all lines of business, providing application development and maintenance as well as assuming responsibility for legacy systems and all third-party OSS vendor contracts. On the business support systems (BSS) side, Amdocs will manage its products deployed across TIM’s businesses, including the end-to-end “order to cash” solution suite at TIM Brasil’s new fiber optic residential broadband service. Amdocs’ new Sao Carlos Operations Center will play a key role in providing the managed services for TIM Brasil.
“The IT organization needs to evolve, following the company’s growth. We are standardizing TIM’s systems and Amdocs is a partner in this project,” said Luigi Longarini, IT Director of TIM Brasil. “TIM Brasil will now directly benefit from Amdocs’ 30 years of expertise in managing complex operations. As a result, we expect to achieve accelerated growth, cost reduction and further improvements in our customers’ experience. Today’s agreement marks an important expansion of our relationship with Amdocs as a trusted partner.”
“The broad scope of our agreement with TIM Brasil brings a new type of managed services capability to the Latin American market,” said Patrick McGrory, president, CALA (Caribbean and Latin America) for Amdocs. “In addition to managing the complete business process cycle for TIM’s broadband service, Amdocs will assume responsibility for all of TIM Brasil’s third-party and legacy OSS systems – freeing them to focus on developing innovative new services and market offers while keeping operational costs under control.”
Today’s announcement strengthens Amdocs’ strategic partnership with TIM Brasil. In February 2011, Amdocs announced that TIM Brasil had selected it to provide the foundation for its B/OSS transformation initiative supporting its next-generation wireless and wireline network; the first phase went live later that year.
This March, Amdocs announced that TIM Brasil selected Amdocs BSS and OSS solutions services to additionally support its new fiber optic broadband service. As a result of the complete Amdocs solution implemented (in conformance with TM Forum’s Business Process Framework), TIM was able to launch its residential broadband service in just five months after the contract signing. This will enable TIM Brasil to realize cost efficiencies while quickly delivering new, lower-cost bundled services to its customers.
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For 30 years, Amdocs has ensured service providers’ success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control product portfolio with value-driven professional services and managed services operations. With revenue of approximately $3.2 billion in fiscal 2011, Amdocs and its over 19,000 employees serve customers in more than 60 countries.
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Amdocs’ Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company’s filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2011, filed on December 8, 2011 and our Form 6-K furnished for the second quarter of fiscal 2012 on May 15, 2012.