Netelligent Corporation Recognized by Cisco for Excellence in Customer Satisfaction
Netelligent achieves a Customer Satisfaction Excellence Gold Star from Cisco.
Chesterfield, MO (PRWEB) August 08, 2012
Netelligent Corporation announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes Netelligent Corporation for delivering outstanding customer service to customers in the United States.
“We are honored once again by Cisco to be recognized for achieving this high customer satisfaction level. By partnering with our customers, we enable them to meet their technology challenges and exceed their technology goals. Quality customer service is the cornerstone of our successful business. We strive to deliver a “WOW” experience by earning our customers´ trust and exceeding their expectations.” Said Susan Overby, Vice President of Human Resources and Customer Service.
“Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate Netelligent Corporation for achieving outstanding customer satisfaction,” said Edison Peres, senior vice president of the worldwide channels go-to-market group at Cisco.
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner’s pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program’s specializations and certifications, Cisco recognizes a partner’s expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and postsales support capabilities – critical factors in choosing a trusted partner.
Netelligent´s vision is to make technology invisible to the business. Netelligent allows clients to focus on their core business by offloading mature IT services like voice, video, storage and server virtualization. By diluting capital cost that are traditionally associated with investments in IT infrastructure, the business can reclaim its ability to be agile and innovative as opposed to reacting or responding to market conditions. Netelligent is ready to help in determining what model of IT consumption best benefit´s each client organization, be that procurement for in-house deployment, network management or complete outsourcing to the cloud. Netelligent was founded in 2003 and is located in Chesterfield, Missouri. Additional information about Netelligent can be found through their website at http://www.netelligent.com.
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