Customer Reviews Causing Home Security Companies to Focus on Customer Service
AlarmSystemReport.com announces that a new key performance indicator for the home security industry focuses on customer reviews as consumers learn to do their research on review sites and support companies that have better track records in customer service.
Reston, Virginia (PRWEB) August 08, 2012
The social nature of the Internet has changed the way many companies do business. Social indicators such as customer reviews and recommendations have had both positive and negative impacts on businesses. This is especially true when it comes to home alarm companies.
AlarmSystemReport.com, the leading alarm system review website, uses reviews from all over the Internet to help them create their top ten rankings. They'll use sites like Angie's List, Yelp, and even the Better Business Bureau to determine which alarm companies treat their customers the best.
Of course, having superior technology and a great product is still important, but these factors can no longer make up for a poor customer experience. People want to know that the company they do business with is as good as the product they are selling and they won't do business with a company that has mistreated people.
For instance, FrontPoint Security and Protect America both have cellular monitoring as well as great DIY alarm systems. In fact, Protect America even has a better price point than FrontPoint Security. However, due to Protect America's reputation for poor customer service, AlarmSystemReport.com had to rate FrontPoint as the superior company in its FrontPoint Security review.
FrontPoint Security has dominated the top of AlarmSystemReport.com's reviews because it has treated its customers so well. In addition to this, FrontPoint Security also has perfect BBB ratings with zero complaints on file. Compare this to some of the other top alarm companies and you can easily see why customers prefer to do business with this company.
Some companies may feel like this new phenomenon is hurting them. However, the top companies know that all feedback is good and will only help them in the long run. Companies that take negative feedback as an indicator that they need to improve will always end up coming out on top.
A good review site recognizes the fact that companies are constantly trying to improve their customer's experience, and takes this into account when they create their ratings. Alarm system review sites like AlarmSystemReport.com will constantly audit security companies and update their reviews on the most recent findings. Visitors to AlarmSystemReport.com know this and come back to AlarmSystemReport.com each time they upgrade their systems.
To see the impact of customer reviews on the ratings of modern day companies, please visit AlarmSystemReport.com. There you'll find the full reviews on all of the best cellular alarms systems as well as the less advanced monitoring systems.
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