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Last updated on April 23, 2014 at 12:54 EDT

Microsoft Fixes Bug In Windows Phone App Store

August 17, 2012

Enid Burns for redOrbit.com — Your Universe Online

After a 13-day hiccup, the Windows Phone app store is back up and running. Earlier this week Microsoft had to hold the publication of any new apps in its store. The problem occurred when deploying the Windows Phone Dev Center.

Microsoft‘s Todd Brix, senior director for Windows Marketplace updated an earlier blog post to announce that the issue was fixed. “We fixed the digital certificate problem and last evening resumed publishing new apps.”

The Windows Team Blog initially had public-addressing and developer-addressing blog posts regarding the glitch, Brix’s update only addressed developer concerns. The update continued, “It will take a day or two for the repair to fully deploy and newly-published apps to begin appearing in Marketplace again. If your app was in the process of being published, you don’t need to take any action. We have applied the fix and the app will continue through the certification and publishing workflow as normal.”

A separate update was posted to an August 14 blog post by Mazhar Mohammed, director of program management at Microsoft. The update starts the same as Brix’s post. “We fixed the digital certificate problem and last evening resumed publishing new apps and updates. It will take a day or two for the repair to fully deploy and newly-published apps to begin appearing in Marketplace again.”

Mohammed continues. “If you experienced errors, I want to emphasize that you don’t need to do anything to start downloading new apps or updates once the repair has finished rolling out.”

It was August 14, 11 days after the problem first occurred that Microsoft acknowledged the issue that Windows Phone marketplace was having problems publishing new apps. Once acknowledged, it took two days to fix the issue.

The problem occurred when the Windows Phone team rolled out its Windows Phone Dev Center on August 3. The new system conflicted with the digital certificates, and made it impossible for users to download or update a handful of apps. Microsoft maintains that the error only affected a “small percentage of the 100,000-plus apps in the Marketplace.” And further, said that it only occurred on Windows Phones that had been upgraded to the Windows Phone 7.5 version, and not those that had come preinstalled with Windows Phone 7.5, also called Mango.

While Microsoft maintains that phones that came preinstalled with Windows Phone 7.5 were not affected, InformationWeek reports that the owner of an HTC Titan X310e, which came installed with Mango, still experienced problems. “User Bert Caris said his New York Times app was hit with the error even though his Windows phone, an HTC Titan X310e, came with Mango preinstalled,” the article reads. Caris wrote in the comments, “After the update the app does not start.”

Another user, Harald-René Flasch, commented that the information on the blog was useful, but ineffective for users who follow prompts to update their apps. “Just from the user side: A user sees that an update for an app is available. The user decides to update it. The user does not know that it is an app affected by the issue which you have described her. What will happen now when the users updates the app?”

Windows Phone users are clearly experiencing some frustration, but once the update goes into effect, it will be business as usual again.


Source: Enid Burns for redOrbit.com – Your Universe Online