Navy Veteran picked as finalist for Learning Development award
PLANTATION, Fla., Sept. 5, 2012 /PRNewswire/ — C3/CustomerContactChannels (C3), a global provider of customer management solutions, helps thousands of customers every day, handling difficult situations. Every once in a while, the heroic efforts of customer contact center employees are recognized. Recently, C3′s Vice President Michael Baldwin was nominated for The Learning Development Professional of the Year Award by the Quality Assurance Training Connection. This award recognizes training professionals who have shown outstanding leadership in the industry.
Baldwin was chosen because of his exceptional training philosophy and C3′s innovative “Boot Camp Training Methodology,” which turns training into a fast-paced, interactive, and highly retentive experience all while maintaining a fun learning environment —all with no PowerPoint presentations.
Baldwin is a U.S. Navy Veteran who trained at the Nuclear Power Training Unit in New York. Shortly after he completed his own training, he was named an instructor where he trained hundreds of officers and enlisted personnel over the course of two years. Baldwin started in the call center industry in 1997 and used many of his skills learned in the Navy to excel at leadership roles and coaching others.
“I am extremely honored to represent C3/CustomerContactChannels at the QATC conference, and I am humbled to be nominated for this award,” said Baldwin. “C3 has given me the opportunity to excel as a customer service professional and work with some amazing people. Everyone I work with comes to work with their game face on and really has a passion for the business.”
Baldwin has worked with a variety of clients such as Wal-Mart, several Police Departments, and colleges in the Hampton Roads area including Old Dominion University, and Thomas Nelson Community College facilitating workshops about diversity and inclusion.
“Michael has a strong commitment to excellence when working with people and helping them solve problems,” said Miguel Ramos, President of C3 Performance Optimization. “We are thrilled to have Michael as part of our team, and we hope he continues to grow with us for years to come.”
The five finalists for each award will be recognized at the 2012 QATC Annual Conference and will also receive a free 2012 Annual Conference pass.
C3/CustomerContactChannels is a global provider of contact center services unlike any other in the market today. Services include Sales, Service, Performance Optimization, Reputation Management and complete customer interaction management via traditional, web, and emerging communication channels. C3 positively engages and promotes our clients’ brands with every contact we make with their customers. With a global team that is thousands of employees strong, the company is headquartered in Plantation, FL. More information can be found at www.c3connect.com.
The Quality Assurance & Training Connection (QATC) is an organization devoted to facilitating the education, the sharing of ideas and the distribution of knowledge among quality assurance and training professionals in the call center industry. Founded in 2007, QATC provides its membership with a variety of benefits, including tips of the week, how-to newsletters, regional networking meetings, online forums, and an annual conference. More information can be found at http://www.qatc.org/index.html