45% of Companies Running Transactional Websites are Unsure Whether Data is Hosted in the UK, According to New Research by Q3 Internet Services
BIRMINGHAM, England, September 6, 2012 /PRNewswire/ –
– Q3 Internet is a reseller of shared web hosting and Linux cloud servers
and a GlobalSign SSL provider -
- Nearly one third (27%) of companies don't know who hosts their website - 53% of companies don't know why they chose their current hosting provider - Nearly half of all respondents (45%) were unsure whether their data and website files were stored in the UK - 18% have experienced a major outage in the last 12 months; whilst 33% have found their website to be too slow - Only 35% are happy with service from existing provider
New independent market research by industry analyst, Redshift Research, on behalf of
GlobalSign SSL provider
and Linux cloud server
[http://www.q3internet.co.uk/product-category/cloud-hosting/linux-cloud-servers ] reseller
Q3 Internet Services [http://www.q3internet.co.uk ], has found that 45% of companies
running transactional websites don’t actually know where their data and website files are
stored, raising concerns about the security of sensitive customer information for both web
hosting and shared web hosting [http://www.q3internet.co.uk/shared-hosting ].
The survey, which samples the views of 164 IT buyers in retail, leisure & hospitality,
entertainment, financial services and public sector, also found that 27% of respondents do
not know who their web hosting provider is, whilst 53% of companies could not give a
reason why they had chosen their current provider. 16% of respondents said that the
company’s web hosting provider was recommended by their web design agency, whilst 11% took
a recommendation from a colleague.
Furthermore, the research highlighted that system downtime and speed of performance
are still issues affecting businesses. Indeed, 18% of respondents had experienced a major
outage in the last 12 months, whilst 33% had found their website to be too slow.
Only 11% of companies had actually changed their shared web hosting provider in the
last two years, yet significantly only 35% of companies said that they are happy with the
service from their existing provider. Respondents cited a whole host of reasons as to why
they had decided to not change provider in the last two years, such as: provider reduced
the cost (4%); fear of downtime whilst migrating (5%); fear of permanent data loss (4%);
provider made it too difficult to move (5%); better the devil you know (6%); didn’t have
time to investigate other providers (6%). When asked what would be the most important
factor if they were considering a change of provider, 62% of respondents said security of
data, 26% cited cost, whilst 10% said fast, reactive customer service.
Commenting on the research results, Raj Sukkersudha, Managing Director at GlobalSign
SSL provider and Linux cloud server reseller, Q3 Internet Services, says, “The research
results demonstrate that the average organisation is surprisingly blase about their choice
of web hosting provider – until there is a problem. A significant percentage of companies
running transactional websites don’t even know where their data is hosted. Given the
sensitivity of much of that data, this is quite alarming.”
Sukkersudha continues, “Often the selection process when choosing a hosting partner,
particularly for small businesses, comes down to cost; little thought is given to whether
the resulting service is appropriate and geared to the company’s specific needs.
Alternatively the web hosting service may have been recommended or even brokered by the
company’s web design agency, lulling the organisation into a sense of security that may
not be warranted.”
According to Sukkersudha, the risk is that a poorly thought-out web hosting decision
can cause all sorts of problems down the line, as a business becomes more reliant on its
online presence for new leads, or to provide support to its customers. He explains, “If
the website doesn’t function well, is plagued with performance issues and/or is difficult
to update readily, this will reflect badly on the business and have an impact on the
customer experience, harming sales. A company’s web presence today is no longer a
nice-to-have, it is core to an organisation’s brand and as a result companies cannot leave
their web hosting choices to chance.”
Sukkersudha suggests that companies need to consider which qualities of the service
are most important to them, and ensure these are adequately provided for. He explains,
“There is a reason that hosting services can range from several pounds to several hundred
pounds a month – you get what you pay for. At one end of the spectrum, the service will be
pared back to the bare essentials much like a no-frills airline; at the other extreme will
be an all-you-can-eat proposition including comprehensive managed ICT services.”
Sukkersudha concludes, “The best-case scenario for the discerning purchaser is a menu
of options, ensuring transparency so that a business can set its own priorities and see
exactly what it is getting for its money. If phone-based support, a super-fast response
time or top-of-the-range security is important, they may have to accept that this will
cost extra, but at least they will be making an informed decision. The problems arise when
terms aren’t set down at the outset or companies overlook the small print. As ever, the
devil is in the detail.”
For a full copy of the research results, please visit:
About Q3 Internet Services
Birmingham based Q3 Internet Services specialises in providing over 3000 customers
with a wide range of internet-based products and services including web hosting, domain
names and SSL certificates.
From its UK data centres based in London and Birmingham, Q3 Internet delivers
affordable web hosting services on either Linux or Windows servers, whilst its domain name
services include registration, transfers, domain management and email services.
Q3 Internet also provides SSL Certificates, EV SSL Certificates and Wildcard SSL
Certificates from all of the leading industry players including VeriSign, Thawte,
GlobalSign, GeoTrust and RapidSSL.
Q3 Internet is dedicated to providing its customers with excellent service, highly
trained support staff and unbiased, impartial advice, all at an affordable price.
Customers include Boots, The AA, Samsung, National Trust, TalkTalk and Interflora.
For Press enquiries, please contact: Kirsty Cornell/Kieran Kent http://www.itpr.co.uk t. +44(0)1932-57-88-00
SOURCE Q3 Internet Services