Last updated on April 16, 2014 at 12:50 EDT

NICE Wins Multi-Channel Customer Service Excellence Awards at the Brazilian Industry Event CONAREC 2012

September 11, 2012

RA’ANANA, Israel, September 11, 2012 /PRNewswire/ –

NICE Systems (NASDAQ: NICE) today announced that it is the recipient of two
Multi-Channel Customer Service Excellence Awards in the Product of the Year category, for
its interaction recording and workforce management solutions. The awards ceremony took
place on September 3, 2012 at the opening of the CONAREC 2012 conference in Sao Paulo,

The Multi-Channel Customer Service Excellence Awards recognize leading companies that
have significantly impacted operational efficiency and those that provide superior
customer service in their contact centers and throughout their business.

“We are honored to receive these distinguished awards at CONAREC for Multi-Channel
Customer Service Excellence,” said Barak Eilam, President of NICE Americas. “The
recognition by our colleagues demonstrates NICE’s unwavering commitment to helping
companies gain the necessary insight into their customer relationships across all of their
communication touch points and enhance their operational efficiency to provide superior

NICE’s Customer Interaction Management Offering enables organizations to impact the
full lifecycle of every customer interaction by being well-prepared for each interaction.
NICE’s offering captures the interaction and helps shape it in real time as it happens,
driving improvement across the enterprise for the next interaction. Driven by real-time,
cross-channel analytics and Voice of the Customer insights, companies can transform the
valuable yet hidden information in their customer interactions from voice, web, email and
online chat conversations into business results. These targeted solutions help
organizations enhance the customer experience, streamline operational efficiency across
the enterprise, improve employee performance, increase service-to-sales revenue, and
comply with policies and regulations.

CONAREC is Brazil’s largest event dedicated to customer relationship management (CRM)
and customer experience management (CEM). Thousands of executives from the industry’s most
prominent global and local organizations gathered to share innovative ideas and valuable
best practices for improving their business operations.

About NICE Systems

NICE (NASDAQ: NICE) is the worldwide leader of software solutions that deliver
strategic insights by capturing and analyzing mass quantities of structured and
unstructured data in real time from multiple sources, including phone calls, mobile apps,
emails, chat, social media, and video. NICE’s solutions enable organizations to take the
Next-Best-Action to improve customer experience and business results, ensure compliance,
fight financial crime, and safeguard people and assets. NICE solutions are used by over
25,000 organizations in more than 150 countries, including over 80 of the Fortune 100
companies. http://www.nice.com.

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE
Systems. All other marks are trademarks of their respective owners. For a full list of
NICE Systems’ marks, please see: http://www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking statements,
including the statements by Messer Eilam, are based on the current expectations of the
management of NICE-Systems Ltd. (the Company) only, and are subject to a number of risks
and uncertainties that could cause the actual results or performance of the Company to
differ materially from those described herein, including but not limited to the impact of
the global economic environment on the Company’s customer base (particularly financial
services firms) and the resulting uncertainties; changes in technology and market
requirements; decline in demand for the Company’s products; inability to timely develop
and introduce new technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products, technologies and personnel; loss
of market share; pressure on pricing resulting from competition; and inability to maintain
certain marketing and distribution arrangements. For a more detailed description of the
risk factors and uncertainties affecting the company, refer to the Company’s reports filed
from time to time with the Securities and Exchange Commission, including the Company’s
Annual Report on Form 20-F. The forward-looking statements contained in this press release
are made as of the date of this press release, and the Company undertakes no obligation to
update or revise them, except as required by law.

        Corporate Media Contact
        Erik Snider, +1-877-245-7448, erik.snider@nice.com

        Marty Cohen, +1-212-574-3635, ir@nice.com, ET
        Anat Earon-Heilborn +972-9-775-3798, ir@nice.com, CET

SOURCE NICE Systems Ltd.

Source: PR Newswire