Quantcast

Verizon Says Customers Won’t Be Charged For Data Leaks

October 1, 2012

Michael Harper for redOrbit.com — Your Universe Online

Amongst criticisms against the battery and their new Maps app, users of Apple´s iPhone 5 have yet another issue to contend with: Data leaks.

No, Verizon hasn´t been attacked by hackers who´ve released customer information on some back-alley hacking forums. Verizon Wireless customers have been noticing their mobile data stats have been climbing, even if they are logged into a Wi-Fi network. Some data transferred over Wi-Fi is being counted as mobile data, an issue of some importance as many had to give up their unlimited data plans in order to upgrade with a subsidy. Apple has rolled out a fix to carrier settings this weekend which should fix the issue, and Verizon has said today that users will not be charged for any errant data usage.

Big Red issued a statement to The Loop today explaining the data leaks, saying: “Under certain circumstances, iPhone 5 may use Verizon cellular data while the phone is connected to a Wi-Fi network.”

“Apple has a fix that is being delivered to Verizon customers right on their iPhone 5. Verizon Wireless customers will not be charged for any unwarranted cellular data usage.”

Any Verizon iPhone 5 user can navigate to Settings>General>About on their devices. From there, a message will automatically appear which says a new update will be installed. Tap OK, then press and hold the power button until the “Slide to power off” screen pops up. Once you slide to power off, wait long enough to ensure the phone is completely turned off, then turn the phone back on. Turning the phone totally off, not just putting it in standby mode, is the only way to completely install the new update.

To check that the update went through, navigate back to Settings>General>About and make sure “Verizon 13.1” is listed as the Carrier.

Data is already something of a hot commodity as many iPhone users have already dumped their unlimited plans. Both AT&T and Verizon have made attempts to move their users to tiered data plans, with AT&T withholding FaceTime over 3G (or 4G) to grandfathered customers and Verizon forcing all customers who wish to keep their unlimited plans to buy their iPhones right out, despite their upgrade status.

As such, this kind of leak could be catastrophic to a 2 or 5 gig cap, especially if someone downloads several albums and movies thinking they are on a Wi-Fi network.

This writer had to switch to a metered data plan to buy the iPhone 5 and had to begin keeping an eye on usage for the first time in years. I, too, noticed this issue. According to my stats, (located under Settings>General>Usage>Cellular Usage) I had somehow managed to blow through 3 gigs in the first weekend after downloading plenty of content to my new phone over Wi-Fi.

This issue, while not as major or as widespread as the others, is just another addition to some of the missteps associated with the new iPhone 5.

While any new Apple product is bound to receive some criticism in its first few days, the iPhone 5 has already been panned for its battery life, the supposed ease with which its back can be scratched, and for Maps, which is a feature of iOS 6 and not the iPhone 5 exclusively.

Just as in years past, despite these issues, iPhone sales are strong, with more than 5 million sold during opening weekend alone.


Source: Michael Harper for redOrbit.com – Your Universe Online



comments powered by Disqus