C3/CustomerContactChannels CEO David Epstein Wins Entrepreneur Award
PLANTATION, Fla., Oct. 2, 2012 /PRNewswire/ — David Epstein, one of the co-founders, and chairman and CEO of C3/CustomerContactChannels (C3), was named a top South Florida entrepreneur by the South Florida Business Journal. He won the award in the category of Serial Entrepreneurs and was honored at a dinner ceremony Thursday, September 27th in Fort Lauderdale.
Epstein has had entrepreneurial blood running through his veins since he was a teenager growing up in Connecticut. In 1980, while attending college at Florida International University, he took a job drop shipping brochures for a local print broker to make some extra money. He leveraged that experience to start a data mining and fulfillment company called Florida Fulfillment. In 1987, he built out his first call center to handle customer service for major cruise lines and consumer products. The company was later renamed to Precision Response Corporation (PRC) which grew to become one of biggest players in providing customer care solutions and one of the largest employers in South Florida. After taking the company public, he eventually sold PRC to a company controlled by Barry Diller, and then engaged in a number of other ventures. He co-founded Presidential Capital Partners, a private venture capital firm; co-founded Pet Style and PetStyle.com, and invested in a local staffing firm that sold for a significant profit.
In 2010, Epstein saw an opportunity to re-enter the customer care business. He joined forces with some of his former executives at PRC to form C3/CustomerContactChannels, a business process outsourcing (BPO) company that provides customer management solutions on a global scale. In two short years, the company has opened customer contact centers throughout the Unites States, Asia, Europe and Central America and boasts several Fortune 500 companies as its clients. C3 has become a pioneer in handling multichannel customer care and has created a unique, employee-centric culture that is innovative for the contact center industry. C3 prides itself of having an entrepreneurial spirit that encourages everyone from the top on down to suggest new ideas and try new things to make the company better.
During the awards ceremony, Epstein congratulated all of the other award winners for their achievements. He also said his success is the result of a great team effort.
“This award is for all of the people who have worked hard to make our companies a success,” said Epstein. “I have been fortunate to surround myself with great minds over the years who have been focused on building something positive.”
In addition to his duties as leader of C3, Epstein sits on the Board of Trustees of the University of Miami and is a part owner of the Florida Panthers NHL Hockey team. He also finds time to mentor young entrepreneurs in and outside of C3.
C3/CustomerContactChannels is a global provider of contact center services unlike any other in the market today. Services include sales, service, performance optimization, reputation management and complete customer interaction management via traditional, web, and emerging communication channels. C3 positively engages and promotes our clients’ brands with every contact we make with their customers. With a global team that is thousands of employees strong, the company is headquartered in Plantation, FL. More information can be found at www.c3connect.com.