Roamware’s Predictive Intelligence Patent to Revolutionize Customer Experience Management

CUPERTINO, California, October 11, 2012 /PRNewswire/ –

Roamware, Inc., the Global Leader in Mobile Operator service solutions today announced
that it has been awarded a patent on Predictive Intelligence[TM] (PI), a technology that
will help operators vastly improve their customer experience management capabilities and
give local and roaming subscribers a much better service usage experience. Predictive
Intelligence helps operators simulate subscriber experience in home and visited networks
around the world so that voice and data services can be tested thoroughly before a service
is launched into the market and can be monitored with real-time analytics once the service
is live.

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“Customer Experience Management is the number one challenge that mobile operators
around the world face today,” said Roamware CTO, Dr. John Jiang. “Quality of Experience
and Quality of Service are critical elements of an operator’s service offering that need
to stay at high levels both in home and visited networks. Operators need to be able to
ensure customer experience pre facto rather than reacting post facto to subscriber
complaints. With Predictive Intelligence, we help operators simulate subscriber experience
through virtual profiles. Combined with our SIM-based robots, Predictive Intelligence can
test end-to-end service and network parameters thoroughly. With 100s of SIM-based robots
located around the world, our unique solution can test any VLR in the world,” continued
Dr. Jiang.

Roamware’s Predictive Intelligence platform is an integral part of the company’s
R-Quality [http://www.roamware.com/r_quality.php ] and R-Experience
[http://www.roamware.com/r_experience.php ] solutions that help operators address the
challenge of Customer Experience Management through an integrated approach of testing,
monitoring and interactive subscriber communication that transcends geographical
boundaries and operator networks. Roamware offers a combination of active testing, passive
testing, automated testing, real-time monitoring and analytics on the Predictive
Intelligence platform. These solutions have seen huge uptake in mobile networks around the
world.

About Roamware, Inc

Roamware, Inc. is the global leader in mobile operator service solutions with a
customer base of over 530 mobile operators across 160 countries. Roamware is a market
leader in mobile roaming solutions. Roamware mobile financial solutions have been
successfully deployed by major [http://www.roamware.com/customers_successstories.html ]
banks and global operators. The company’s headquarters are located in Cupertino,
California with operations worldwide. Learn more about Roamware’s products and solutions
at http://www.roamware.com.

Roamware Contacts:

        Srinivas B Vijayaraghavan, Director Marketing
        Tel: +919739970225 / srinivas.v@roamware.com

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SOURCE Roamware Inc