Edge Technologies and xMatters, inc. Combine Forces to Deliver Improved Service Management and Troubleshooting Workflow
FAIRFAX, Va., Oct. 16, 2012 /PRNewswire/ — Edge Technologies today announced a technology partnership and integration with xMatters, inc. and their relevance engine platform for incident management and emergency notifications.
This partnership and solutions integration allows Edge Technologies to leverage the xMatters relevance engine as yet another data source in their ever-growing list of Product Integration Modules (PIMs). Users of the technologies can now integrate xMatters-provided visualizations with views from a variety of other tools and platforms, with Single Sign-On and secure support for multi-tenancy.
Beyond the unique visualization capabilities and state-of-the-art, role-based dashboards that can be created, the integration serves to make needed information readily accessible, improve workflow efficiency for the end-users, and unify IT operations. Customer-owned tools and management systems provide raw information which is processed by the xMatters relevance engine. From there targeted notifications take place to deliver specific information to the people that need it. Edge Technologies extends this workflow by integrating the tools that are ultimately used for problem resolution into the same dashboards that are used for monitoring and event handling.
Edge Technologies recently demonstrated this integration at the xMatters Relevance Revolution Conference and Exposition in Chicago, Illinois, U.S.A.
About Edge Technologies
Edge Technologies is a world-class software development company focused on core practices in Data Visualization and Information Integration. Edge products and services facilitate faster, more complete data integration; user-centric visualizations; easy, secure information sharing; and enhanced situational awareness across a diverse set of information stakeholders. Since 1993, Edge has been providing leading-edge products and services to many of the world’s most sophisticated network, intelligence, operational and logistics environments. Edge Technologies’ clients include Fortune 500 companies, Managed Service Providers, and the United States Federal Government, including the Department of Defense.
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SOURCE Edge Technologies, Inc.