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Last updated on April 23, 2014 at 1:22 EDT

ClientHouse Establishes Veeva CRM Competence Center to Better Support Life Sciences Organizations

October 22, 2012

JENA, Germany, October 23, 2012 /PRNewswire/ –

ClientHouse, a leading Customer Relationship Management (CRM) consultancy, introduces
their Veeva Competence Center, to provide life sciences companies with dedicated expertise
in implementing and managing their Veeva CRM solutions. The new Veeva Competence Center
brings pharmacos the industry’s leading cloud CRM software – backed by ClientHouse’s
strong industry consulting and technology experience. The Competence Centre enables
organizations to quickly adapt sales, marketing and customer service processes to address
rapid industry changes such as increased regulation, market competition and pricing
pressures.

Since 2005, ClientHouse has successfully supported life sciences organizations such as
B. Braun, Baxter International and Abbott Laboratories. Recognizing the industry’s
increasing demand for cloud-based CRM technologies and the explosive growth of Veeva CRM
specifically, ClientHouse became a Veeva consulting and implementation partner in 2011.
With the launch of ClientHouse’s Veeva Competence Center, the company expands its
best-in-class consulting and software solutions for life sciences companies.

The Center’s highly experienced team of Certified Veeva CRM Administrators has already
supported various Veeva CRM implementation projects with leading companies such as
Gruenenthal, Actelion, Merz Pharmaceuticals and InterMune.

Individualized Support to Extend System Reach

In addition to Veeva CRM, ClientHouse offers numerous complementary technology tools
and processes that expand the functional reach of Veeva’s cloud-based solution. These
include ancillary tools for service and support, social collaboration, and simple and
intuitive business intelligence. With ClientHouse, life sciences companies can also
benefit from the Center’s extensive knowledge of the Force.com platform, allowing them to
further extend the Veeva CRM system to fully meet their business needs.

Integration Experience to Optimize System Deployment

ClientHouse has many years of experience in the integration of ERP systems such as
SAP, and has developed processes and technology bridges to ensure smooth integration of
all enterprise systems and eliminate the headaches commonly associated with things like
data migration. With its new Veeva Competence Center, ClientHouse offers a standardized
interface for fast, seamless data synchronization between Veeva CRM and healthcare
professional database providers such as Cegedim and Binleys.

“Our Veeva Competence Center marries expert experience and best-in-class technologies
in the life sciences sector to offer our customers more comprehensive solutions,” said
Andre Klose, founder and CEO of ClientHouse. “Veeva CRM is ideally tailored to meet the
business needs of all customer-facing teams of pharmaceutical and biotech companies. This
makes it even easier to deliver on customer requests without increasing implementation and
rollout time. It’s exactly what customers want implemented at speeds they need.”

“ClientHouse’s highly skilled team of Certified Veeva Administrators is focused on
delivering customer satisfaction and making each project a success. ClientHouse has become
a strong and reliable partner for Veeva in Europe, and we look forward to strengthening
our partnership for the future,” concluded Angelique Aldaya, vice president Services,
Veeva Europe.

About ClientHouse
ClientHouse is a leading consultancy for CRM in the cloud with focus on management advice,
process optimization and technology consulting. As a cloud computing pioneer ClientHouse
completed more than 100 projects since 2003, and has specific experience with
international roll-outs in dynamic environments. ClientHouse has established expertise
competencies for life sciences, service management, Force.com, business intelligence and
training. For more information, visit http://www.clienthouse.com

About Veeva Systems
Veeva Systems is the leader in cloud-based business solutions for the global life sciences
industry. Committed to innovation, product excellence, and customer success, Veeva has
over 150 customers, ranging from the world’s largest pharmaceutical companies to emerging
biotechs. Founded in 2007, Veeva is a privately held company headquartered in the San
Francisco Bay Area, with offices in Philadelphia, Barcelona, Paris, Beijing, Shanghai, and
Tokyo. For more information, visit http://www.veevasystems.com.

        Media Contacts

        Thomas Boehme
        Manager Marketing
        ClientHouse
        +49-(0)3641-220-960
        t.boehme@clienthouse.com

SOURCE ClientHouse


Source: PR Newswire