Customer-First Focus Uniquely Qualifies PlumChoice to Help Technology Users Transition to Microsoft Windows 8
LOWELL, Mass., Oct. 30, 2012 /PRNewswire/ – The new Microsoft® Windows® 8 operating system represents a significant departure from the traditional Windows user interface, changing the way people interact with their devices. PlumChoice®, Inc., the leader in the Technology Services Solutions sector, announced completion of a comprehensive readiness plan to assist consumers and businesses as they make the transition. Windows 8 is designed to work on multiple devices, and PlumChoice provides support across all, helping users optimize the benefits of their technology. With a long-standing, customer-first focus and decade-plus of experience, PlumChoice is uniquely qualified to deliver premium support across a user’s entire technology environment. To help users make the transition to Windows 8, PlumChoice now has available an Upgrade Advisor Service(TM) and Quick Start Service(TM) to maximize the benefits people expect from the new OS.
A touchscreen-centric OS designed to deliver a consistent user experience across multiple devices, Windows 8 is an acknowledgement that today’s consumers operate within immersive technology environments, demanding ubiquitous access to data. This demand and new technology capabilities require increasingly sophisticated support to optimize the benefits of working, playing and socializing across various interconnected devices.
PlumChoice recognized the importance of interconnectivity and data access across multiple devices early on. As a result, the company puts customers – rather than devices – at the hub of support to enable users to exploit the advantages of technology. Unlike competitors whose “break-fix” support models put the device at the nexus of support by responding reactively to immediate problems, PlumChoice is uniquely positioned to help technology users adapt and harness the power of any technology, including the new Windows 8 user interface.
Augmenting its existing portfolio of services, PlumChoice now offers the Upgrade Advisor Service, providing an assessment from a certified technician to determine if a customer’s technology meets minimum requirements to run Windows 8. PlumChoice is also ready to help customers adapt to the new OS with the Quick Start Service, which provides guidance on navigating within Windows 8 and optimizes OS use across mobile, home and work environments. Microsoft isn’t expected to provide Windows 8-specific training certification, but in preparation for the launch, PlumChoice deployed rigorous training programs in-house to ensure its readiness to support the new OS.
“PlumChoice provides a path for large consumer electronics manufacturers, cable and telecommunications providers and others to move from a reactive support delivery model to a more customer-centric approach,” said Paul Weichselbaum, Executive Vice President at PlumChoice. “Windows 8 is a catalyst for that. By supporting customers who use multiple, interconnected devices to access data at work, at home and on the go, PlumChoice and its partners can deliver real value and build long-term customer loyalty.”
Find out more at www.plumchoice.com.
PlumChoice®, Inc. technology services solutions optimize the benefits technology users expect and demand from their technology environments. By partnering with PlumChoice, organizations can transform customer satisfaction to customer loyalty, whether through a premium technology services business, technical support services or an internal service desk function. PlumChoice delivers scalable software and outsourced services that not only influence customer loyalty, but also increase profitability, drive down support costs, and improve productivity. Founded in 2001, PlumChoice is headquartered in Massachusetts with offices in Colorado and Sweden. The company offers best-of-breed technology services solutions including its software-as-a-service Technology Services Solution and Tific® Support Automation solution, plus outsourced and fully managed remote and on-site services – which leverage the patented SAFElink® technology.
PlumChoice, Tific, SAFElink, Upgrade Advisor Service and Quick Start Service are trademarks or registered trademarks of PlumChoice, Inc. in the United States and other countries. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. All other product and company names and marks mentioned in this document are the property of their respective owners and are mentioned for identification purposes only.
This press release may contain forward-looking statements regarding anticipated objectives, growth, demand, markets, technology adoption and/or expected product, service and/or technology developments or enhancements. Such forward-looking statements may be identified by the use of the following words (among others): “believes,” “expects,” “may,” “will,” “plan,” “should” or “anticipates,” or comparable words and their negatives. These forward-looking statements are not guarantees but are subject to risks and uncertainties that could cause actual results to differ materially from the expectations contained in these statements. PlumChoice assumes no obligation to update any forward-looking statements contained in this press release in the event of changing circumstances or otherwise, and such statements are current only as of the date they are made.