Pain of Network Congestion Causes Network Operators Growing Headache

DUBLIN, November 6, 2012 /PRNewswire/ –

New research by Heavy Reading[1] has found that mobile operators believe data
congestion in the RAN is a serious problem, and the issue isn’t going away despite hopes
for 4G.

Over three-quarters of the operators polled said that RAN congestion today is a
“serious problem”, and over half of respondents said the problem is getting worse.

More than 40% of operators say they are currently planning to implement some kind of
congestion controls based on real-time monitoring.

Operators surveyed by Heavy Reading were clear that RAN congestion is key to improving
the customer experience, with over 90% of respondents agreeing that the main purpose of
RAN congestion management is to improve quality of experience(QoE). However, it was clear
that networks are still unsure how best to manage it.

Though most respondents (53%) believe real-time QoE monitoring is key to understanding
congestion in their networks, many don’t believe real-time, cell-level monitoring is
possible yet.

Most also realize that, thanks to 4G, they will need to change the way in which they
monitor and handle congestion in their services. Graham Finnie, chief analyst, Heavy
Reading, commented: “Operators we spoke to have recognized the need for real-time
congestion management, particularly as 4G makes data more unpredictable, and are trying to
understand how to implement it, but they often doubt it is achievable. Only one in ten
said their current controls were ‘very effective’.”

Dr. Lars Pedersen, CommProve CEO added “Operators are often unsure of how to implement
real-time cell-level monitoring in their network, and as a result, we’re seeing a number
of operators come to us to find out more about CommProve’s real-time cell awareness
application, CommProve RAN Insight, since network congestion continues to be a major
issue. With the activation of 4G networks, inter-operability and handover issues with
earlier network generations is a key focus area.”

CommProve is offering exclusive one-to-one workshops for operators to discuss, in
detail, the research findings and also how operators can translate the findings into
actionable intelligence, in order to design an effective RAN management system.

For more information and to book a workshop contact: info@commprove.com. Lars
Pedersen will be speaking on the financial benefits of RAN congestion management at Global
Broadband Traffic Management Congress [http://broadbandtrafficevent.com ] in London, 6-8th
November 2012.

1. The Heavy Reading study surveyed 62 network operator executives globally, during
September 2012.

About CommProve

CommProve enables mobile network operators (MNOs) to control financial performance,
quality of experience and network performance using real-time cell awareness. The
CommProve NetLedge platform provides real-time data acquisition and mediation while the
CommProve Insight application suite collects and analyzes network usage information and
integrates it with business rules and subscriber data to enable operators to maximize both
customer satisfaction and profitability.

Headquartered in Ireland, and privately held since it was founded in 1996, CommProve
customers include H3G, Telecom Italia, TIM Brasil and Vodacom. For additional information
please visit http://www.commprove.com.

        Analyst/media contact:
        Stephanie Forrest
        Tel: +44-(0)7917-695-755
        Email: stephanie.forrest@commprove.com
        Twitter: @commprove

SOURCE CommProve