T-Mobile USA Selects FICO TRIAD Customer Manager to Improve Responsiveness and Credit Quality of its Portfolio
SAN JOSE, Calif., Jan. 23, 2013 /PRNewswire/ — FICO (NYSE: FICO), the leading provider of predictive analytics and decision management technology, today announced that T-Mobile USA has chosen FICO® TRIAD® Customer Manager version 8.6 as the customer management system for its mobile service operations. A longstanding client of FICO, T-Mobile is implementing TRIAD Customer Manager 8.6 to improve responsiveness to its 33 million mobile subscribers, more accurately assess risk, and increase overall quality of the portfolio.
FICO TRIAD Customer Manager enables users to design and implement decisions and customer treatment strategies that improve portfolio performance by increasing revenue and reducing delinquencies. T-Mobile USA is upgrading to the latest version of TRIAD Customer Manager to take advantage of its advanced strategy management and visualization tools.
“At T-Mobile USA, we are focused on increasing both customer satisfaction and portfolio profitability, which requires analytically targeted treatments,” said Rebecca Murphy, Portfolio Credit Management Director at T-Mobile USA. “In addition, a refresh of our FICO behavior models gave us confidence that TRIAD Customer Manager 8.6 will deliver improved risk management and profitability of our mobile subscriber portfolio.”
“As T-Mobile USA continues to expand its mobile service offerings, it needed the most advanced technology on the market to manage its mobile subscriber portfolio,” said Bill Waid, general manager for the Americas at FICO. “T-Mobile USA needed precise, easy-to-use tools that let it look at customers as individuals, rather than simply accounts, enabling it to retain the best customers with a more appropriate collections strategy. TRIAD Customer Manager 8.6 allows our clients to do just that.”
FICO® TRIAD® Customer Manager is the number one credit account management system in the world, used to manage 65 percent of the world’s credit cards. TRIAD Customer Manager improves and automates decisions for credit cards, debit cards, loans, auto financing and other business lines. Typical client results include up to a 30 percent increase in revenues, up to a 25 percent decrease in delinquencies and up to a 25 percent increase in interest income.
About T-Mobile USA
Based in Bellevue, Wash., T-Mobile USA, Inc. is the U.S. wireless operation of Deutsche Telekom AG (OTCQX: DTEGY). By the end of the third quarter of 2012, approximately 131 million mobile customers were served by the mobile communication segments of the Deutsche Telekom group — 33.3 million by T-Mobile USA — all via a common technology platform. T-Mobile USA’s innovative wireless products and services help empower people to connect to those who matter most. Multiple independent research studies continue to rank T-Mobile USA among the highest in numerous regions throughout the U.S. in wireless customer care and call quality.
FICO (NYSE:FICO) delivers superior predictive analytics solutions that drive smarter decisions. The company’s groundbreaking use of mathematics to predict consumer behavior has transformed entire industries and revolutionized the way risk is managed and products are marketed. FICO’s innovative solutions include the FICO(®) Score — the standard measure of consumer credit risk in the United States — along with industry-leading solutions for managing credit accounts, identifying and minimizing the impact of fraud, and customizing consumer offers with pinpoint accuracy. Most of the world’s top banks, as well as leading insurers, retailers, pharmaceutical companies and government agencies, rely on FICO solutions to accelerate growth, control risk, boost profits and meet regulatory and competitive demands. FICO also helps millions of individuals manage their personal credit health through www.myFICO.com. Learn more at www.fico.com. FICO: Make every decision count((TM)).
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Statement Concerning Forward-Looking Information
Except for historical information contained herein, the statements contained in this news release that relate to FICO or its business are forward-looking statements within the meaning of the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are subject to risks and uncertainties that may cause actual results to differ materially, including the success of the Company’s Decision Management strategy and reengineering plan, the maintenance of its existing relationships and ability to create new relationships with customers and key alliance partners, its ability to continue to develop new and enhanced products and services, its ability to recruit and retain key technical and managerial personnel, competition, regulatory changes applicable to the use of consumer credit and other data, the failure to realize the anticipated benefits of any acquisitions, continuing material adverse developments in global economic conditions, and other risks described from time to time in FICO’s SEC reports, including its Annual Report on Form 10-K for the year ended September 30, 2012. If any of these risks or uncertainties materializes, FICO’s results could differ materially from its expectations. FICO disclaims any intent or obligation to update these forward-looking statements.
FICO, TRIAD and “Make every decision count” are trademarks or registered trademarks of Fair Isaac Corporation in the United States and in other countries.