Kaspersky Anti-Virus Update Causes Major Headaches
February 6, 2013

Kaspersky Labs Anti-Virus Breaks The Internet

Michael Harper for redOrbit.com — Your Universe Online

Users of Kaspersky Labs´ anti-virus software were left without access to the Internet after installing a faulty update that was released on Monday. The Russian security firm has since issued a fix for their bad patch, but installing the fix required a few workarounds to access the Internet once more in order to download it.

Users running Windows XP first began noticing the problem shortly after the update had been rolled out.

“Seems to effect WinXP only starting with the 10:52am update today. My users could access Google and Yahoo, but not much else. I have disabled Port Monitoring on Ports 80 and 443 and that seems to have my users browsing until a suitable fix is released,” wrote Kaspersky Forum user “Sorgan,” explaining their problem. Other users also noticed the problem seemed to involve monitoring for ports 80 and 443, as well as Web proxy ports. Some of these users called Kaspersky tech support and were told to simply turn off web protection in order to access the fixed update. While most of the affected users were business users running Windows XP, consumer copies of the service were also affected by this faulty update. Two hours after the problems began, Kaspersky issued a fix for their anti-virus software which allowed users to once again access the Internet.

"The issue was caused by a database update released on 4/2/2013 at 8:52:00 PM MSK [Moscow Standard Time] that resulted in the Web Anti-Virus component in some products blocking Internet access," explained a Kaspersky spokesperson in an emailed statement to PC World. "The problem only affected x86 systems with the following products installed: Kaspersky Anti-Virus for Windows Workstations 6.04 MP4; Kaspersky Endpoint Security 8 for Windows; Kaspersky Endpoint Security 10 for Windows; Kaspersky Internet Security 2012 and 2013; and Kaspersky Pure 2.0.”

The fixed update was downloaded automatically for those users who receive updates with the Kaspersky Administration Kit or Security Center management console. Any user who downloads updates directly from Kaspersky, on the other hand, needs to disable the Web Ant-Virus component first before they can download the fixed update. With this Web Anti-Virus disabled, users can then head to the repositories section, download the update, and then turn the anti-virus service back on. Some users were none too pleased with Kaspersky´s workaround to install a working version of the anti-virus software. One forum user operating under the handle “TRMCAdministrator” angrily wrote: “I just wanted to thank the good folks at Kaspersky for insuring [sic] that my hospital has either crippled or no AntiVirus. The work-around of disabling A/V is outright stupid.” Though there are some who are still upset with the security experts behind this anti-virus software, Kaspersky has issued an official apology and was able to ship a fix in a short amount of time.

“Kaspersky Lab would like to apologize for any inconvenience caused by this database update error. Actions have been taken to prevent such incidents from occurring in the future," said a Kaspersky spokesperson.