MyInfoPlan.com Hiring Consultants to Help Improve Customer Service
Third-party feedback will lead to greater customer satisfaction.
Portland, OR (PRWEB) February 07, 2013
MyInfoPlan has decided to bring in outside consultants in order to get an objective picture of their customer service efforts, company officials said.
“We think we are doing a great job,” said company spokesman Josh Fraser. “But, you can always do better. Right now we are at a point where it’s hard for us to see our strengths and weaknesses. But, we think that a pair of outside eyes will allow us to see the big picture as far as our customer service efforts go.”
The consultants will be brought in on a six-month contract basis, Fraser said, and will help the company make incremental improvements.
“Their first step will be to provide us with an initial report of how they see our customer service efforts right now,” Fraser said. “We will then try to improve problem areas they identify. Then, they will continue to monitor us and make new recommendations every four weeks. At the end of the six-month period, they will provide us with a final report about how we can move forward in the future to greater levels of excellence.”
At several points, the consultants will be on site watching how the customer service employees work. Other times they will be monitoring customer service calls remotely. At still other times, they will call up posing as customers and track how they are served, the company said.
“This will help us in our goal of becoming the best customer service company in North America,” Fraser said.
Customer service is the key to helping those in search of public records in the event of an informational error. MyInfoPlan.com provides this to their clients and works with them to provide 100 percent satisfaction in all areas of account details and record reports. Connect with a customer service representative immediately on MyInfoPlan.com for help today.
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