Bulgaria’s Mobiltel Selects Amdocs for Five-Year Managed Services Engagement
ST. LOUIS, Feb.14, 2013 /PRNewswire/ — Amdocs (NYSE: DOX), the leading provider of customer experience systems and services, today announced the signing of a five-year managed services contract with Mobiltel (commonly known as Mtel). One of the largest affiliates in the Telekom Austria Group, Mtel is Bulgaria’s largest mobile service provider, and also provides fixed, broadband Internet and IPTV services. Mtel has awarded Amdocs responsibility over a wide range of IT operations, including data center, disaster recovery and business support systems (BSS) operations, across all lines of business. Amdocs will also deliver additional managed services, including application development, integration management, testing and hardware procurement and maintenance.
Amdocs’ rating, billing, ordering, customer management and product catalog systems have been implemented at Mtel since 2007. Under the new agreement, Amdocs will support Mtel’s Amdocs systems as well as 17 other legacy and third-party systems. As a result, Mtel will be able to improve operational and business performance levels in several areas, including system and service availability, problem resolution, time to market for new services and bill transparency, and reduce the number of customer calls to its call centers.
“By expanding our relationship with Amdocs to include its acclaimed IT operational support, we will be able to achieve high performance levels with a highly efficient cost structure,” said Horst Pertl, chief technology officer at Mtel. “This managed services agreement is a significant milestone in our strategy to consolidate our operations to become a true, multi-play provider, and will help us to further differentiate ourselves, while offering an exceptional customer experience.”
“With a business model that covers products, services and IT operational capabilities specific to communications service providers, Amdocs offers its managed services customers full accountability and expertise in supporting their highly complex systems and operational environments,” said Rebecca Prudhomme, vice president of product and solutions marketing at Amdocs. “By freeing itself from day-to-day IT operations and by establishing a single point of contact for multiple suppliers, Mtel will be able to focus on its customers, marketing initiatives and business growth.”
A 30-year leader in the communications space, Amdocs is ranked twelfth in the Global Outsourcing 100® list of best outsourcing service providers across all industries. In 2012, Amdocs signed new managed services agreements to support more than 100 million subscribers at service providers in Europe, Asia and Latin America. Overall, Amdocs has managed services agreements in place to support a total of more than 500 million subscribers globally.
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For more than 30 years, Amdocs has ensured service providers’ success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control product portfolio with value-driven professional services and managed services operations. With revenue of $3.2 billion in fiscal 2012, Amdocs and its 20,000 employees serve customers in more than 60 countries.
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Amdocs’ Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business markets that it serves, Amdocs’ ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company’s filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2012 filed on December 11, 2012.