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Apple Responds To iOS 6.1 Problems, Announces A Fix Is In The Works

February 14, 2013
Image Credit: Apple

Michael Harper for redOrbit.com — Your Universe Online

With every new update to Apple´s mobile operating system, iOS, some group of users will inevitably notice issues. Often times, battery life is dramatically cut short or Wi-Fi networks are inexplicably lost.

When Apple rolled out their latest update, iOS 6.1, many of these freshly updated phones began slamming Microsoft´s Exchange servers with “excessive logging.” In return, the users began to notice some issues when working with their calendars, receiving an error which read: “Cannot Get Mail: The connection to the server failed.”

Now, after Microsoft has blamed Apple´s new software for the problem, Apple has announced they´ll soon be fixing the problem.

“When you respond to an exception to a recurring calendar event with a Microsoft Exchange account on a device running iOS 6.1, the device may begin to generate excessive communication with Microsoft Exchange Server,” reads Apple´s knowledge base article about the issue.

“Apple has identified a fix and will make it available in an upcoming software update. In the meantime, you can avoid this bug by not responding to an exception to a recurring event on your iOS device.”

Many Exchange users began to notice issues shortly after Apple released iOS 6.1 last month.

As it´s been seen, these devices were calling back to Microsoft´s Exchange servers too often, not only causing errors, but also causing some of those battery issues that users had been complaining about. Apple is normally slow to admit bugs and flaws in their system, yet Microsoft on Tuesday issued a support document explaining the problem.

According to Microsoft, the best way for administrators to handle these overly-talkative iPhones was to either throttle their traffic or ban them from the servers altogether.

“When a user syncs a mailbox by using an iOS 6.1-based device, Microsoft Exchange Server 2010 Client Access server (CAS) and Mailbox (MBX) server resources are consumed, log growth becomes excessive, memory and CPU use may increase significantly, and server performance is affected,” reads Microsoft´s support page.

Apple hasn´t said when they´ll be rolling out this fix, only that they´re working on it and will make it available.

Until then, Apple suggests users who are experiencing this problem disable then re-enable their Exchange calendars.

To do this, tap to Settings, then find Mail, Contacts, Calendars.

From here. select the specific Exchange server, then switch the calendar off. After giving the system 10 seconds to recognize this change, switch the calendars back on. If this doesn´t resolve the issue, it´s probably best to turn off these calendars and wait for the fix to arrive via software update.

When Apple releases new software, there´s always a small set of people who experience a difference in battery life, Wi-Fi connectivity or some other issue. Though inconvenient, often the best fix is to simply try a full restore of the device. This usually fixes the issue, and if you´ve covered yourself with a flu back-up on either iCloud or iTunes, no data should be lost in the process.


Source: Michael Harper for redOrbit.com – Your Universe Online



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