OpenText Announces StreamServe 5.6
OpenText Customer Communications Management empowers marketers to drive
cross-channel customer communications with new, easy-to-use publishing
tools
WATERLOO, ON, Feb. 20, 2013 /PRNewswire/ – OpenText(TM) (NASDAQ: OTEX, TSX: OTC),
a global market leader in Enterprise Information Management (EIM), today announced the immediate availability of StreamServe 5.6, OpenText’s new Customer Communications Management (CCM) solution that
extends the value of EIM by tightly integrating with other OpenText EIM
solutions, such as OpenText Business Process Management (BPM), OpenText Archiving and OpenText Media Management. Business users of OpenText StreamServe 5.6 will also now experience a
stronger integration with Microsoft Word(®) documents and HTML, delivering the power of marketing capabilities to
non-technical document authors, insuring greater responsiveness and
business impact.
“OpenText StreamServe allows organizations to make their billing
statements and other forms of customer communications more engaging and
relevant, thereby enriching the overall customer experience and
strengthening the relationship between the organization and the
customer,” said Muhi Majzoub, senior vice president, engineering,
OpenText. “The latest version of OpenText StreamServe takes things a
step further by seamlessly integrating with many of the core components
of OpenText EIM. This gives marketing users the ability to easily
configure campaigns and messaging that they execute on an ad hoc basis
within StreamServe or in Microsoft Word, while still keeping to the
conformity of their corporate guidelines and approval processes. This
streamlined approach to CCM leverages current assets, messaging and
branding from other EIM solutions to further personalize customer
statements.”
When used with OpenText BPM, OpenText StreamServe improves customer
experience through the automation of customer communications. Both
business-to-business (B2B) and business-to-consumer (B2C) organizations
use OpenText customer communications management solutions to create,
produce, and distribute enterprise documents on-demand–and engage more
profitably with their customers. Personalized documents are created
through rules-based dynamic assembly and presented to customers,
partners, and suppliers in multiple formats across multiple channels to
drive business impact. From one-to-one contact to the high volume, mass
production of documents, OpenText StreamServe simplifies and automates
document-related business processes to improve business performance and
efficiency.
Simple to deploy and maintain, OpenText StreamServe 5.6 delivers dynamic
composition, document process automation, and output management
capabilities. Designed to scale across any document-driven business
process, OpenText’s Customer Communications Management (CCM) offerings
integrate easily with ERP and supply-chain systems and applications,
including those from SAP(®).
OpenText’s CCM products are part of the OpenText Customer Experience
Management (CEM) suite of solutions, one of five foundational pillars
of OpenText’s Enterprise Information Management (EIM) strategy. OpenText Customer Experience Management (CEM) creates a
richer, more interactive online experience across multiple channels -
including websites, mobile devices, social networks, and more – without
sacrificing information governance requirements.
Availability
OpenText StreamServe 5.6 is available immediately directly from OpenText
and through its global partners. For further information about OpenText
CEM solutions, please visit: http://www.opentext.com/2/global/products/customer-experience-management.htm
To learn more about OpenText EIM:
-- Read the blog of
Mark Barrenechea, OpenText's CEO
-- Visit the
OpenText EIM Resource Center,
where you can review the latest customer videos, whitepapers
and more
-- Come meet with us in person at our upcoming
OpenText EIM Days
-- Follow OpenText on Twitter
@opentext and on
Facebook at
http://www.facebook.com/opentext
About OpenText
OpenText provides Enterprise Information Management software that
enables companies of all sizes and industries to manage, secure and
leverage their unstructured business information, either in their data
center or in the cloud. Over 50,000 companies already use OpenText
solutions to unleash the power of their information. To learn more
about OpenText (NASDAQ: OTEX; TSX: OTC), please visit: www.opentext.com.
Certain statements in this press release may contain words considered
forward-looking statements or information under applicable securities
laws. These statements are based on OpenText’s current expectations,
estimates, forecasts and projections about the operating environment,
economies and markets in which the company operates. These statements
are subject to important assumptions, risks and uncertainties that are
difficult to predict, and the actual outcome may be materially
different. OpenText’s assumptions, although considered reasonable by
the company at the date of this press release, may prove to be
inaccurate and consequently its actual results could differ materially
from the expectations set out herein. For additional information with
respect to risks and other factors which could occur, see OpenText’s
Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and other
securities filings with the SEC and other securities regulators. Unless
otherwise required by applicable securities laws, OpenText disclaims
any intention or obligations to update or revise any forward-looking
statements, whether as a result of new information, future events or
otherwise.
Copyright ©2013 Open Text Corporation. OpenText is a trademark or
registered trademark of Open Text SA and/or Open Text ULC. The list of
trademarks is not exhaustive of other trademarks, registered
trademarks, product names, company names, brands and service names
mentioned herein are property of Open Text SA or other respective
owners. All rights reserved. For more information, visit: http://www.opentext.com/2/global/site-copyright.html_SKU.
SOURCE Open Text Corporation
