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Last updated on April 20, 2014 at 8:04 EDT

The Contact Center Association and CCEOC Inc. form Partnership to Offer Employer of Choice Certification to Call Centers

February 26, 2013

TORONTO, Feb. 26, 2013 /PRNewswire/ — CCEOC Inc. and CCA jointly announced today that they have formed a strategic partnership to offer Contact Center Employer of Choice Certification to the US contact center market.

The CCEOC/CCA partnership will help organizations tap into a unique, industry-leading program and expertise that will improve performance, employee engagement, morale and customer loyalty. The Contact Center Employer of Choice certification program is the only program of its kind designed to build positive branding and at the same time, address the challenges of attracting, retaining and engaging top talent.

“Partnering with the CCA just made a lot of sense for us.” said Jeff Doran, President of CCEOC Inc. “The CCA is a first-class organization with a strong focus on helping contact centers develop the people/culture side of the business. That’s what we specialize in. We have been working with contact centers for over 10 years to develop and certify employer of choice workplaces. As a result, certified centers have seen improvements of up to 80% reduction in stress and 50% improvement in productivity. When you have a great work environment that inspires employees to perform their best every day, you create a more successful, profitable operation.”

“An alignment with CCEOC will enable us to promote best practices with respect to the hiring, management and retention of the employees who are key to a successful contact center operation,” said Peggy Libbey, President and CEO of CCA. “The people are the foundation of the contact center business which strategically can be the competitive edge of any business. This certification program fits perfectly with our other product offerings designed to help contact centers operate more efficiently while maintaining the highest level of customer satisfaction.”

The Contact Center Employer of Choice® process is the industry standard for developing and branding people-centric contact centers. The program helps contact centers improve their ability to attract, retain and engage top talent. It also helps to reduce stress and improve performance. Companies are evaluated on an annual basis to determine their CCEOC standing for that year. A contact center can achieve Bronze, Silver, Gold or Platinum level certification depending on the assessment results. Contact centers of any size, type or geographic location can become CCEOC certified. Certified contact centers include FedEx, HILTI North America, Scotiabank, AIR MILES, ING Direct, Roche Diagnostics and Davis + Henderson, to name a few. Once the designation is achieved, the company is profiled on the CCEOC corporate Web site: www.ccemployerofchoice.com, receives a prestigious framed certificate and is promoted through targeted print and electronic media.

About CCEOC Inc.

CCEOC Inc. designs and develops world class, employer of choice work cultures. CCEOC oversees the administration and delivery of the Contact Center Employer of Choice® certification and development program. CCEOC certification is the most effective employer branding program available for contact centers. It addresses key HR challenges such as engaging and retaining top talent while at the same time reducing stress and increasing productivity. Regional, national and international contact centers have been recognized through this unique designation. Targeted continuous improvement training, seminars and workshops are provided through the CCEOC Consulting group.

For more information on the Contact Center Employer of Choice® Certification program or to find out more about CCEOC education and culture development services, please email info@ccemployerofchoice.com or call 416 886-7007.

About Contact Center Association

Contact Center Association (CCA) is dedicated to providing resources, information, education and professional networking opportunities to the contact center community. Supervisors, workforce managers, directors, VP’s and executives turn to CCA as the go-to resource for contact center tools and techniques, problem solving methods, business skills, career development and more.

CCA offers a suite of ever expanding “best-in-class” resources which you can instantly access 24 hours a day including white papers, podcasts, blogs, webcasts, articles, research studies and a virtual global community called Knowledge Exchange Group (KEG).

Contact Center professionals stay ahead of news, information, trends and the latest knowledge through complimentary digital publications, Queued In (online newsletter), the CCA Insider and high-energy conferences, networking events, virtual training classes and educational webinars. For more information, please contact us at 877.535.0707 or Email: info@ccapro.com
Twitter: @QueueGuru
Facebook: Facebook.com/ContactCenterAssociation
LinkedIn: Join Now

SOURCE Contact Center Association


Source: PR Newswire