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Last updated on April 18, 2014 at 21:21 EDT

Ferguson Heats Up the Customer Experience with Stibo Systems’ Technology

February 27, 2013

READING, England, February 27, 2013 /PRNewswire/ –

Largest US Distributor of Plumbing Supplies and Pipe, Valves and Fittings (PVF)
Selects MDM Solution to Help Improve Customer Experience

News

Award winning multidomain master data management (MDM)
[http://www.stibosystems.com/Global/Our-Solutions/By-Capability/Master-Data-Management.aspx ]
provider Stibo Systems, today announced that Ferguson, the largest distributor of
plumbing supplies and valves, pipe and fittings in the US selected Stibo Systems’ STEP
Master Data Management (MDM) solution to help improve its multichannel customer
experience. After conducting an in-depth evaluation of leading MDM providers, Ferguson
chose Stibo Systems to support its expansive network, which serves customers through its
1300 branch locations.

Customer Quote

“Improving the multichannel experience for our customers is Ferguson’s number one
goal, and we are committed to providing the latest up-to-date product information
[http://www.stibosystems.com/global/our-solutions/by-capability/product-information-management.aspx ]
to assist customer buying decisions,” said Dave Keltner, Chief Financial
Officer of Ferguson. “Stibo Systems’ multidomain MDM platform supports our long-term
commitment to provide world class customer service resulting in increased shareholder
value.”

Stibo Systems Quote

“In today’s fast paced, multichannel environment, companies are increasingly driven to
improve the customer buying experience,” said Andreas Lorenzen, President for Stibo
Systems, US. “We are looking forward to help Ferguson improve its customer experience by
delivering highly accurate product
[http://www.stibosystems.co.uk/uk/our-solutions/by-capability/product-information-management.aspx ]
and service information across a variety of devices.”

About Stibo Systems

Stibo Systems gives data direction by providing organizations with a leading
multidomain master data management (MDM) solution. Stibo Systems enables organizations to
better manage enterprise intelligence on a global scale, improve sales, and quickly adjust
to changes in business requirements. Stibo Systems’ STEP technology is a flexible, uniform
MDM solution that provides a single trusted source of operational information for the
entire enterprise. Stibo Systems offers deep industry-specific solutions, engineered, and
supported to meet the strategic information needs of global customers including: GE,
Sears, Siemens, Target, and Thule. Stibo Systems is a subsidiary of the privately held
Stibo A/S group, originally founded in 1794 with corporate headquarters in Aarhus,
Denmark. For more information, visit http://www.stibosystems.co.uk.

About Ferguson

Celebrating its 60th year in business in 2013, Ferguson (http://www.ferguson.com) is
the largest wholesale distributor of residential and commercial plumbing supplies and
pipe, valves and fittings in the U.S. The company is also a major distributor of HVAC/R
equipment, waterworks and industrial products and services. Founded in 1953 and
headquartered in Newport News, Va., Ferguson has sales of $8.8 billion and approximately
17,500 associates in almost 1,300 locations. Ferguson and its subsidiaries serve customers
in all 50 states, Puerto Rico, Mexico and the Caribbean. Ferguson is part of Wolseley plc
(http://www.wolseley.com), which is listed on the London Stock Exchange (LSE: WOS) and on
the FTSE 100 index of listed companies.

        Contact:

        Fiona Ashdown
        Marketing Manager
        +44(0)118-949-7848
        fiona.ashdown@stibo.com

SOURCE Stibo Systems


Source: PR Newswire