FirstBest Underwriting System and Customer Service Receive High Marks in Novarica’s ACE Rankings
Customers Praise the Functionality and Technology of the FirstBest Front Office Suite for Insurance
BEDFORD, Mass., March 6, 2013 /PRNewswire/ — FirstBest® Systems, Inc., provider of insurance software solutions for global insurance carriers, today announced that the company and its FirstBest Front Office Suite(TM) achieved high scores in The Novarica Average Customer Experience (ACE) Rankings. The ACE rankings acknowledge solution providers who deliver strong value to their customers through their technology offerings and customer interactions. The report is available for download from the FirstBest Web site.
The Novarica ACE Rankings are based on an online survey conducted by insurance research and advisory firm Novarica of senior technology and operational executives at insurer companies who have had direct experience with a vendor product and organization.
FirstBest’s customers gave the company an overall customer satisfaction rating of 93 out of 100, with staff receiving an overall rating of 93, functionality garnering a rating of 96, and technology achieving an overall rating of 91. FirstBest’s Front Office Suite received perfect scores in the areas of “product has significantly enhanced productivity” and “product delivers the promised functionality.”
One FirstBest customer noted in his response, “The FirstBest product has been a huge success for us, and we have achieved our project payback numbers on schedule.” Another commented, “Overall, we’re very pleased with the product and the process and would select them again as our vendor.”
The modular FirstBest Front Office Suite(TM) brings the entire underwriting team together with agents, brokers, MGAs, and MGUs, in a collaborative underwriting process that incorporates business rules, collaboration and knowledge management tools, activities, data and analytics, modeling tools, and all of the information needed to rapidly submit, evaluate, quote and close business.
“The Novarica ACE Rankings are derived from independent, validated rankings by insurance carriers using our front office and underwriting solutions,” said John Belizaire, FirstBest Founder and CEO. “We thank our customers who participated in this survey. Receiving these compliments and high scores further validates that we are addressing their needs with robust front office and underwriting solutions and top-notch customer service.”
To download the report, please visit www.firstbest.com/ace2013.
FirstBest® Systems is the leading provider of insurance software solutions that help global insurance companies improve underwriting profitability, scale their business and achieve high service levels with agents, across the enterprise. The patented and proven FirstBest Front Office Suite has processed more than $9 billion in quotes and includes modular underwriting workstation, mobile underwriting, agent portal, and agency upload applications. Global companies such as XL Group plc, OneBeacon and other industry leaders rely on FirstBest to improve underwriting efficiencies and quality, institutionalize knowledge and best practices, and empower everyone in the process to rapidly quote, collaborate, issue, and bind business on a single real?time platform from anywhere. To learn more, call +1-781-863-6000.
FirstBest is a registered trademark of FirstBest Systems, Inc. FirstBest UMS, Underwriting Management System, FirstBest UMS Mobile, FirstBest Agent, FirstBest AppReader, and FirstBest Front-Office Suite are trademarks of FirstBest Systems, Inc. All other trademarks are property of their respective owners.
SOURCE FirstBest Systems, Inc.